Additional Information
Job Number 25140296
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? Y
Position Type Management
JOB SUMMARY
The Openings Training Delivery Manager position is responsible for planning, organizing and delivering all pre-opening operational, brand, and systems activation training for managed and franchise hotels (new build and brand-to-brand transitions). Marriott brands in scope include select service, premium, and luxury hotels. This role plays an important part in opening and on-boarding each hotel successfully into the Marriott system and on brand strategy.
As a member of the Training Delivery Team, this role will work side-by-side with owners, franchisees, and hotel leaders to implement operational processes and steps of service unique to each brand. The Training Delivery Manager will help identify and analyze opening trends as well as assist with modifying and improving our existing training programs on an ongoing basis by partnering with Marriott Headquarters (HQ), Global Operations (GO), Continent Lodging Services (CLS), and brand teams.
CANDIDATE PROFILE
Education and Experience
Required
High school diploma or GED; 4+ years experience in the hotel management, culinary, food and beverage, or related professional field.OR
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major preferred; 2+ years experience in the hotel management, culinary, food and beverage, or related professional area.
Minimum of 5+ years hotel operations leadership experience
Ability to facilitate through storytelling to bring learning concepts and ideas to life, clearly articulating and correlating deliverables tocustomer relations
Preferred
Knowledge of brand standards, job descriptions, and culture of all Marriott brands
Food & Beverage leadership experience, with additional cross-discipline experience
Trainer Certification Level II
CORE WORK ACTIVITIES
Facilitate training on Marriott history, brand culture, and service standards through daily stand-up meetings with hotel staff, while cultivating an engaging learning environment that brings the brand to life.
Partner with global brand teams to maintain training content and ensure brand integrity, instilling current operating standards and resources among hotel leaders and associates.
Facilitate operations training with each department and its associates - including front office, housekeeping, food & beverage, event operations, and other programs and systems depending on assignment.
Facilitate business function and systems training, such as: Property Management Systems (FOSSE, FSPMS, Lightspeed, Opera), accounts receivable, sales, rooms management, and reporting.
Deliver hands-on training in food and beverage operations; to include steps of service, equipment training, barista and bar service, food preparation, MICROS, and club/lounge service.
Conduct real-life hotel scenarios for hands-on learning; to include test meals, mock check-in & check-outs, stayover and turndown services, etc.
Consult with hotel leadership on operational efficiencies based on brand standards, building design, and hotel resources.
Lead and/or participate in daily wrap-up meetings with hotel leaders to talk through progress and status of the project - collaborating with all relevant stakeholders including Opening Manager, Global Design, HQ teams, etc.
Submit timely post-training turnover reports on the applicable project to include strengths, weaknesses, and opportunities for hotel leadership, owners, and Marriott International (MI) stakeholders to follow-up on.
Facilitate follow-up check-ins and training with hotels on any outstanding items to ensure associates and hotels are operating to standards, when needed.
Partner with the hotel team to complete additional opening activities and tasks related to opening timelines including setting and styling spaces to create a hotel operation look book/style guide.
Stay current on Marriott, Brand, Loyalty, Enterprise Operations & CLS initiatives and programs to act as a corporate liaison to new hotels.
Develop, manage, and continuously improve training guides and materials, ensuring they align with brand standards and enhance the overall curriculum.
Facilitate pre-opening site visits and operational readiness calls, collaborating with Opening Managers and operational leaders to prepare hotels for effective training and share best practices.
Plan and organize targeted training materials for each hotel opening tailoring content to meet specific brand and hotel needs to optimize the guest experience.
Ability to travel up to 100% of the time.
The salary range for this position is $73,800 to $117,900 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 7 days after the date of this posting, September 2, 2025.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
