Position Summary...
What you'll do...
Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure member needs complaints and issues are successfully resolved within company guidelines and standards and assists with member service as needed by resolving member complaints assisting members with purchases answering questions or providing information Provides supervision and development opportunities for members of management and hourly Associates in the Facility by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Recruits qualified Associates to meet staffing needs and achieve Company growth potential Upholds the Companys Open Door Policy by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures and providing resolutions for Associates and proactively seeks out Associate comments and concerns by meeting with Associates in their work areas Ensures compliance with Company and legal policies procedures and regulations for a Facility by analyzing and interpreting reports implementing and monitoring human resource compliance asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance and providing direction and guidance on executing Company programs and strategic initiatives and directing the management team in ensuring confidentiality of information documentation and assigned records Increases quality of Member experience by ensuring appropriate service levels and effective merchandise presentation eg accurate and competitive pricing proper signing maintaining instock and inventory levels requesting merchandise to meet the needs of the community etc Initiates directs and participates in community outreach programs and encourages and supports Associates in serving as good members of the community establishes and maintains relationships with key individuals or groups in the community acting as the representative for the Company Presents the Companys perspective to various external organizations following the Companys media guidelines and champions Company sponsored programs events and sustainability efforts to Associates Members and the local community to emphasize the Facility as part of the community Directs management team in all Facility operations ensures asset protection inventory control Member service Member and Associate safety ensures that all areas of the Facility are in compliance with Company policies and procedures and communicates with members of management and Associates about Facility operations merchandising and Company direction Drives the financial performance of the Facility by ensuring that budgeted sales membership wages and other expenses are achieved leads the management team in controlling expenses and wages to ensure expenses are indexed to sales creates and implements plans to improve the financial performance of the Facility and oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting Oversees and enforces the execution of food safety standards cold chain compliance and food merchandise quality by evaluating the temperature storage sanitation date coding product rotation labels and recalls on stocked merchandise and ensures the fresh areas forecast for production onhand supplies and current in stock are in line with Companies expectations and the Facility budgets Manages Finances Demonstrates sound financial management skills including interpreting analyzing and explaining financial data and information Manages budgets and ensures budgets and financial performance are aligned with business strategic requirements Ensures assets liabilities revenues and operating expenses are accounted for and reported Complies with Company financial policies and procedures Compiles and evaluates financial data to ensure operating procedures meet business needs Monitors financial data and trends to identify and respond to market changes and other areas of opportunity Leads Inventory Flow Process Manages the inventory flow process for example onhand accuracy staffing managerial routines to ensure merchandise is replenished and instock Teaches effective inventory flow processes to unit leadership Collaborates with external partners for example Home Office replenishment buyers DSD suppliers on inventory replenishment processes Monitors and evaluates the facility to identify problems with inventory flow and signs of shrinkage and takes appropriate corrective action Enhances Total Member Experience Executes standard Company procedures and strategic initiatives that drive Member experience Serves as an advocate and champion of Associate ideas for improving the products and services provided to local Members and implements these ideas in ways that produce a positive impact on sales Member service and competitive advantage Proactively develops and implements plans to reduce the negative impact of external factors on Member traffic and sales volumes and helps others do the same Utilizes information data and feedback about the Clubs strengths and weaknesses and those of competitors to identify and implement pricing products services and displays that will produce competitive advantage Utilizes Associate ideas to develop and implement new ways to provide a convenient safe and pleasant shopping experience for Members Builds Associate skill levels in responding to Member complaints in an effective and timely manner Respect the Individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
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Health benefits include medical, vision and dental coverage
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Financial benefits include 401(k), stock purchase and company-paid life insurance
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Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
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The annual salary range for this position is $110,000.00-$150,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
3 years' of management experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Retail Experience
Primary Location...
1375 E Ontario Ave, Corona, CA 92881-6604, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
