Supply Chain Customer Service Representative I

Grifols Shared Services North America, Inc • Research Triangle Park, NC • 1w ago

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary

Grifols Diagnostics Solutions is seeking a Supply Chain Customer Service & Logistics Representative I. This hybrid position is located at Research Triangle Park in Raleigh-Durham, NC.

This role is responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Customers, including the Commercial Operations and Technical Support departments. Assists with ensuring on time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America's Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives.

Responsibilities

This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.

Specific duties include, but are not limited to:

Maintenance of sales order entry into SAP

Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.

Manage the Track and Trace process to insure meeting the validated shipping requirements

Customer invoicing and SOX compliance

Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers

Maintenance of SAP transactions to ensure data integrity and traceability of products

Contribute to Supply Chain strategic/special projects

Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.

Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance

Other duties which may be assigned by the department manager

Customer Service Key Actions:

Seeks to understand customer's needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems.

Knowledge, Skills, and Abilities

Demonstrated knowledge of SAP (preferably MM/SD modules)

Working knowledge of MS office components, especially Excel, Word and PowerPoint

Prior experience in air transportation, customs clearance processes and international logistics desirable

Proven ability to work under pressure and with ambiguity

Demonstrated analytical and problem-solving skills

Demonstrated ability to focus on key customer needs

APICS certification/ Six Sigma or equivalent is desirable.

Excellent communication and interpersonal skills

Education

Associates Degree, advanced training, or equivalent experience required.

Experience

2-3 years of experience in supply chain/logistics roles

Equivalency

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate's degree with 6 years of experience, or a Master's degree with 2 years of experience.

LI-DC1

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

California Personnel Privacy Policy and Notice at Collection

Location: NORTH AMERICA : USA : NC-RTP:USNC0001 - RTP NC-Headquarters

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 532526

Type: Regular Full-Time

Job Category: Customer Service

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