Description
Description
About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
Job Title: Account Director
Job Summary:
The Account Director is senior account leader that is responsible for managing and growing a positive customer relationship, leading the account team, managing the EFS business profit/loss for the account, and ensuring high quality performance and support to the customer. They are responsible for all aspects of the relationship including ensuring maximum operational success, growing the account, driving client service levels, profit, and revenue.
Essential Duties and Responsibilities:
Build favorable client relationships and ensure retention and growth of the clients' business. Manage the operations and performance of the assigned clients. Ensure all Key Performance Indicators (KPI's) and performance objectives are completed to satisfaction. Troubleshoot client issues and initiate action to ensure client satisfaction. Conduct governance and Quarterly Business Reviews (QBR) meetings. Develop and maintain a positive relationship that supports open dialogue
Manage the dedicated staff assigned to the account. Provide the overall direction, coordination and evaluation of performance of associates at all client sites. Foster a positive work environment. Interview, hire, and train new leaders. Ensure processes are in place to efficiently hire new quality personnel. Manage the review process and engage in associate development. Ensure all teammates meet the expected standards of performance and behavior and with support of HR, take appropriate personnel actions
Manage all account financials to include, but not limited to profit and loss management. Understand and manage all costs to the account, customer billing, and invoice processing. Ensure all fixed costs, labor, materials, and subcontracted work are billed accurately, timely and in accordance with the Master Service Agreement (MSA)
Understand the details of the MSA, the scope of each service line and the work that is performed. Ensure the account team is qualified to deliver quality results. Have a general understanding of equipment and buildings components to be able to effectively provide long term direction to the account
Ensure processes are in place and the culture exists for the account team to effectively interact with EFS support functions so that business is accomplished as smoothly and effectively as possible. These groups include Finance, Safety, HR, Procurement, Transition, ECSC, EMCOR Field Operations and Project Management Office
Ensure commitment to environmental health and safety within the account by adhering to safety practices, investigating concerns and making recommendations. Ensure all account team members have completed required safety training and are following safety protocols
Ensure compliance within all accounts to all fiduciary aspects of accounts they are responsible for including proper purchasing, billing, travel procedures. These will include processes used to purchase material and services for the company and the customer. Critical to that is insuring the organization understands proper use of these processes to insure customers are not over/under billed or company funds are misused
Qualifications:
Bachelors' Degree or equivalent combination of education and experience
Minimum of 10 years of experience in operations and facilities management
BOMA, IFMA, LEED Certifications are a plus
Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations
Requires use of MS Project, Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment
Management SKILLS
Develop and sustain an organizational culture that matches the culture of EMCOR Facility Services.
Engage associates to complete tasks efficiently and with a positive attitude
Ability to coach associates especially Supervisors and Managers in a constructive manner and one that enhances the desired culture.
Must be experienced in managing in a healthcare environment (experience working with and maintaining joint Commission accredited medical facilities.
Ability to lead managers in completing company processes including performance review, hiring, performance improvement and sustaining culture
PROFESSIONAL SKILLS
Exhibit business acumen and the ability to analyze business issues
Provide solutions that address and align to broader business requirements and strategic initiatives
Collaborate across business functions within Viox and with the customer to leverage expertise
Define priorities that result in greatest organizational impact and complete successful execution
SAFETY FOCUS
Model safe work habits to your work team
Ensure safety training meetings are held with your work teams and share Good Work Practices (GWPs) and other safety tools
Attend safety training and ensure your team has completed all safety training
Embrace a culture focused on creating and operating in a safe work environment
Follow all workplace and trade safety laws, regulations, standards, practices and policies at all times
Wear personal protective equipment when applicable
Evaluate the personal protective equipment and tools/equipment used by your team and ensure they meet standards; replace as needed
Report all safety issues, concerns and violations; discipline associates who violate safety guidelines
ETHICAL CONDUCT
Follow policies and procedures as outlined by law, company and customer
Treat co-workers, supervisor and customer with mutual trust and respect
Always follow the anti-harassment policy
COMMUNICATION SKILLS
Communicate with company executives, both inside and outside the company
Communicate effectively with multiple levels including supervisor, associates, support groups and direct reports
RESULTS DRIVEN
Accurately complete multiple tasks in timely and consistent manner
Ability to deliver results critical to company success while also delivering results to the customer that maintain the long-term business
Follow a disciplined approach to complete daily activities
INITIATIVE
Strong organizational and analytical skills
Willing to go "above and beyond" to satisfy the customer
Work with minimal supervision
Able to handle multiple, competing priorities at the same time
INTERPERSONAL SKILLS
Work cooperatively within a team
Display strong customer service orientation
Build positive relationships with co-workers, supervisor and customer
PERSONAL RESPONSIBILITY
Be available to insure organization keeps moving forward toward its Goals. Flexible and able to adapt to changing business needs
Manage personal time so that competing requirements are met, and travel requirements are met
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
