Posting Title: IT Asset Technician
Reports To: Manager, IT Asset Management
Location: San Jose, California
Salary Range: $27.00/hour to $38.00/hour
Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets.
WHO WE ARE
For more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we've built a reputation for integrity. We're problem solvers and innovation seekers. We're team players and safety fanatics. And we always-always-do the right thing. Even when no one is looking. Because what we do here is important, but how we do it is everything.
THE IT TEAM
Our projects may be complex, but our approach is simple: We build great things and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and providing access to the information needed, our IT Team comprised of seasoned and experienced professionals, enable the success of the organization. We do this while minimizing operational and financial impact.
ABOUT THE ROLE
The IT Asset Technician plays a critical role in supporting the IT Asset Management Team by ensuring the efficient management, tracking, and maintenance of IT hardware, software, and related assets. This position may be responsible for the procurement, deployment, retrieval, and disposal of IT assets, as well as providing minimal technical support to ensure seamless operations. The IT Asset Technician will work closely with the IT Asset Manager to maintain accurate inventory records, support lifecycle management, and ensure compliance with organizational policies and procedures.
Asset Procurement and Deployment:
Assist in the procurement of IT hardware and software, including custom and standard equipment.
Receive, inspect, and tag new IT assets, ensuring they are entered into the inventory system.
Deploy laptops, mobile devices, peripherals, and other IT equipment to employees, ensuring proper configuration and setup.
Lifecycle Management:
Support laptop and mobile device refresh, upgrade, and replacement initiatives.
Perform hardware diagnostics, coordinate repairs, and manage warranty claims.
Assist in the disposal of decommissioned IT assets, ensuring data security and environmental compliance.
Inventory and Auditing:
Maintain accurate records of IT assets in the inventory management system.
Conduct regular inventory audits to identify discrepancies and ensure compliance.
Track asset assignments, retrievals, and transfers.
Employee Support:
Provide technical assistance for IT asset-related issues, including hardware and software troubleshooting.
Retrieve IT equipment from active and terminated employees, ensuring data security and asset recovery.
Support software assignment and license management.
Process Improvement:
Follow established IT asset management processes and procedures.
Identify opportunities to streamline workflows and improve efficiency.
Document processes and maintain up-to-date knowledge of IT asset management best practices.
Skill: Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity: Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Supervision: Normally receives little instruction on daily work, general instructions on newly introduced assignments.
ABOUT YOU
Technical Expertise:
Proficient in managing IT hardware (laptops, mobile devices, peripherals) and software (Windows 10, macOS, iOS, Microsoft O365).
Familiarity with inventory management systems and IT asset tracking tools.
Basic understanding of Active Directory, Intune, and device management platforms.
Organizational Skills:
Strong attention to detail and ability to maintain accurate records.
Ability to organize and prioritize tasks in a fast-paced environment.
Problem-Solving:
Strong analytical skills to diagnose and resolve hardware and software issues.
Ability to identify process inefficiencies and propose solutions.
Communication:
Excellent interpersonal and communication skills to interact with employees and cross-functional teams.
Ability to explain technical concepts to non-technical users.
Physical Requirements:
Must be able to lift and move heavy equipment (up to 50 lbs. unassisted).
Ability to sit for prolonged periods and perform physical tasks such as bending, standing, and climbing.
MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience: Minimum of 2-3 years of experience in IT asset management, technical support, or a related role. Experience with IT procurement, inventory management, and lifecycle processes.
Certifications (Preferred): ITIL Foundation, CompTIA A+, or other relevant certifications.
*Applicants must be authorized to work in the United States. This position is not eligible for sponsorship.
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PLEASE NOTE: CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about "job scams" how to avoid them, click here. (https://consumer.ftc.gov/articles/job-scams)
CEI is a place where every single person can-and does-have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you'll go home every day knowing you helped contribute to important work that shapes people's lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at ceijobs@cei.com or 1-(877)-747-4CEI.
Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
