Summary: This position is to function as a member of the clinical team
and completes assigned daily clinical operations to ensure smooth
day-to-day operations within the Brown Health Physician Group. As the
Medical Assistant I must maintain a professional positive manner when
talking with patients (and all customers) in person over the phone or
via email. *\MUST BE A CERTIFIED OR REGISTERED MEDICAL ASSISTANT
RESPONSIBILITIES: ? Works closely with providers to assist in delivering
world class care to patients. ? Provides a high level of customer
service to all new and existing patients in the practice. ? Rooms
patient and prepares the patient for the provider visit. ? Takes vital
signs as necessary. Responsible for accurate blood pressure temperature
pulse pulse oximetry weight height respiratory rates and entering
accurately into EMR. ? Records patient history chief complaint pharmacy
information prescription list etc. into EMR for physical. ? Obtains
required consents completes required forms as needed for specific visit
@types. ? Performs office testing and EKGs as needed. Required to perform
controls on certain in-office Tests. ? Assists provider with in-office
medical procedures. ? Properly labels all specimens adhering to Brown
University Health policy. ? Chaperones Providers as required. ?
Administers vaccines and medications as ordered by provider adhering to
Brown University Health policies. ? Responsible to follow TCM
(Transitional Care Management) CCM (Chronic Care Management) and RPM
(Remote Patient Monitoring) workflows if active in the practice. ?
Stocks rooms and monitors expiration dates of exam room supplies. ?
Monitors and logs medication/vaccine refrigerator temperatures. ?
Assists with incoming calls as needed by answering triaging and routing
telephone calls appropriate as needed. ? Follows scheduling rules and
direct schedules for patient visits in other Brown University Health
practices. ? Reviews schedules (clinical pre-visit review) to ensure the
provider has what the patient visit is for. Example: results
consultation notes hospital notes etc. If not available contact facility
or other practice to obtain them. ? Schedules patient appointments and
appropriate testing as ordered by provider upon check out from
appointments or any other time as requested. ? Performs outreach to
select patient groups as directed for patient care and quality and then
schedules specialty appointments and testing as required. ? Responsible
for informing managers of clinical supply needs or assistance with
ordering. ? Responsible for obtaining prior authorizations and/or
insurance referrals as per practice need. ? Works assigned clinical
buckets timely. ? Must be able to work independently with little
supervision. ? Adheres to Brown University Health policies. Always use
discretion to ensure patient confidentiality. ? Performs other duties as
requested. SKILLS: ? Strong customer service excellence expected. ?
Excellent communication and interpersonal skills required. ? Experience
with EMR is strongly preferred. (EPIC preferred but not required) ?
Experience with Microsoft Office Word Excel and Outlook preferred.
Education & Experience: Must have CCMA or RMA certification ? High
School Diploma or equivalent required. ? Education from approved medical
assistant program or equivalent. ? One to three years as a medical
assistant preferred.
