Automotive Technical Assistance Agent - US

DXC Technology • Vienna, VA • 1d ago

Job Description:

Key responsibilities:

Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.?

Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.?

Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.?

Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.?

Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.?

Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.

Qualifications:

Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience

Certifications: ASE Certified (minimum 2). The National Certification is ideal. State certification is acceptable, however candidate must be willing to get the ASE certification once hired

Language: Bilingual (French Canadian and English) is required

Experience: Minimum 3 years of hands-on experience as an Automotive Technician ( dealership preferred ,but independent repair facilities are acceptable ). Previous experience in customer service, or related fields is also preferred, but not required.?

Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes.? Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.

Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.?

Problem-Solving: Ability to think critically and provide effective solutions under pressure.?

Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.?

Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

Work Environment

Able to work shifts within the call center's hours of operation: Monday - Friday (7 a.m. - 8 p.m. Eastern time)

All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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