COLLISION CENTER RECEPTIONIST/FULL TIME

Hendrick Automotive Company • Charlotte, NC • 2h ago

Hendrick Honda Collision Center (South Blvd)

Location: 8901 South Boulevard, Charlotte, North Carolina 28273

Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby or service area. Schedules estimate appointments. Checks customers in at drop-off. Collects payments at pickup.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities may include the following:

Answers incoming calls in a courteous and professional manner.

Takes accurate messages.

Directs calls to the appropriate department or person.

Greets customers as they enter the dealership showroom.

Directs customers to the appropriate department or person.

Maintains CSI at or above company standards.

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

v up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.

Certificates and Licenses:

o Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Reference Test Clerk

Labcorp • Charlotte, NC • 51min ago

Management & Administrative

This site requires workers to be vaccinated for the Annual Flu. Labcorp will consider reasonable accommodations If you are in need of an exemption due to a medical contraindication/disability or sincerely-held religious...

51min ago

Go to Apply

Customer Service Manager, Airport Customer Care

American Airlines • Charlotte, NC • 2h ago

Management & Administrative

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As y...

2h ago

Go to Apply

Client Service Coordinator - 001511

Banfield Pet Hospital • Charlotte, NC • 7h ago

Management & Administrative

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (i...

7h ago

Go to Apply

Digital Product Manager, Utilities

Accenture • Charlotte, NC • 21h ago

Management & Administrative

We a re:? ? Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience...

21h ago

Go to Apply

Associate Technician, IT Services

American Airlines • Charlotte, NC • 2d ago

Management & Administrative

2d ago

Go to Apply

Manager, Strategy and M&A Business Development - Electrical Sector

Eaton Corporation • Charlotte, NC • 2d ago

Management & Administrative

Eaton Corporation is currently seeking a Strategy and M&A Business Development Manager to lead Global Industrial Segment strategy and M&A for Eaton's Electrical Sector. This position is a hybrid work model the pr...

2d ago

Go to Apply

Community Relations Manager

First Horizon Bank • Charlotte, NC • 2d ago

Management & Administrative

Description Location: On site in Charlotte, NC or Raleigh, NC. Summary: The role of the Community Relations team is to develop strategies and lead efforts that help create and maintain a positive reputation with the comp...

2d ago

Go to Apply

Operations Manager

Amazon • Charlotte, NC • 2d ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

2d ago

Go to Apply

ACCOUNT MANAGER - FRONT OF HOUSE - HYBRID

Compass Group, North America • Charlotte, NC • 3d ago

Management & Administrative

Who is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial...

3d ago

Go to Apply

National Account Manager

USIC • Charlotte, NC • 3d ago

Management & Administrative

Job Description: Location: Charlotte, NC We strongly prefer candidates that live within 50 miles of a major airport in the above state Company Overview: The law requires you to call 811 to have public utilities marked be...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.