Patient Services Specialist 2

Baylor Scott & White Health • Waxahachie, TX • 1w ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefits

Dollar-for-dollar 401(k) match, up to 5%

Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position @type and/or level

Job Summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions of the Role

Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.

Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.

Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested.

Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.

Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.

Helps in training, mentoring and providing help to junior staff as requested.

Key Success Factors

Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.

Knowledge of patient registration procedures and documentation.

Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process

Skilled in the use of personal computers and related software applications.

Skilled in preparing and maintaining patient records.

Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.

Able to mentor and train staff.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Clinical Secretary - FT - Days - NICU

Methodist Health System • Mansfield, TX • 1w ago

Hospital & Medical

Hours of Work : 7a-7p Days Of Week : 3 Work Shift : 12X3 Day (United States of America) Job Description : Your Job: We need high-performing, experienced, and passionate administrative assistant professionals to provide g...

1w ago

Go to Apply

Certified Medical Assistant

Baylor Scott & White Health • Waxahachie, TX • 1w ago

Hospital & Medical

Job Summary - Certified Medical Assistant 2360 N I35E Waxahachie - Cardiology Consul Schedule is: Full time, weekdays. M-F, 8a-5p As a Certified Medical Assistant, you support healthcare professionals and patients. You w...

1w ago

Go to Apply

Physical Therapy Tech

U.S. Physical Therapy • Mansfield, TX • 1w ago

Hospital & Medical

Company Description Green Oaks Physical Therapy has provided exceptional outpatient orthopedic care in the DFW metroplex for over 20 years. Founded by physical therapists in 2000, Green Oaks Physical Therapy now has 17 l...

1w ago

Go to Apply

Advanced Heart Failure Physician

Baylor Scott & White Health • Waxahachie, TX • 2w ago

Hospital & Medical

JOB SUMMARY The Physician HTPN examines and treats patients with a wide range of conditions, take patient histories, request diagnostic tests, make diagnoses, prescribe treatment, administer vaccinations, perform follow-...

2w ago

Go to Apply

Assistant Dental Office Manager

Aspen Dental • Midlothian, TX • 2w ago

Hospital & Medical

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and f...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.