Associate Manager I, Data Analytics

Uber • Chicago, IL • 7h ago

About The Role

We are seeking a highly motivated and skilled Data Analyst to join the Field Analytics team and become a key player in shaping the future of our business! In this high-impact role, you will apply your strategic and analytical prowess to tackle critical business questions and drive data-driven decisions that will directly influence company-wide initiatives. You will be at the forefront of designing and executing deep-dive analyses, unearthing invaluable insights, and collaborating cross-functionally to implement groundbreaking solutions that will propel our strategic direction forward.

In this role, you will be leading and managing the Data Analytics team that supports the US&C Field Operations organization, which handles virtual and in-person customer support within the CommOps org at Uber. The US&C Field Analytics team provides dashboards/reporting and ad hoc analytics, mainly focused on agent performance and insights for the work handled within the region. The US&C Field Analytics team is a part of a Global Field Analytics org, which is made up of regional teams across the globe that work together to support regional reporting needs while also trying to globalize/standardize the data products we support wherever possible.

What You'll Do

Perform deep-dive analysis to unpack insights and recommend solutions to business problems.

Translate ambiguous questions into data-driven recommendations.

Develop an in-depth understanding of business performance and share strategic insights with senior leadership to influence decision-making.

Create and implement various analytics projects to inform strategy with company leadership, including the development of reports, dashboards, and scripts/automations.

Collaborate cross-functionally with Product, Operations, and Finance teams to implement recommendations and drive operational efficiency.

Write complex SQL queries to extract, manipulate, and analyze data.

Use Python for data transformation, automation, and model development.

Develop executive-level communications and presentations for senior leadership.

Identify, plan, and execute projects and root cause analyses to improve existing processes.

Lead junior analysts and play a leadership role in developing and standardizing analytical tools, frameworks, and processes.

Build and maintain data products (dashboards/reports/analysis) that support the reporting needs of the US&C Field Operations team with an eye toward building scalable, global solutions

Represent the US&C regional needs in global initiatives that would impact reporting

Support ongoing, recurring tasks happening within the regions such as monthly/weekly business reviews, and agent pay-for-performance programs

Coaching, leading, and developing a team of ~3 analysts while building a great team culture

Basic Qualifications

3 years of work experience in data analytics, business analytics, finance analytics, or within a similar field

Experience with Tableau and/or a similar data visualization tool

Experience with SQL

Bachelor's Degree

Preferred Qualifications

Advanced SQL skills

Experience with coaching/developing junior analysts

Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role

A self-starter attitude

Strong data management skills

High technical proficiency in common analytics & reporting tools (e.g., Tableau, Google Data Studio, Google Sheets/Excel).

Experience in Python

Experience working with customer support or customer insights.

Advanced data analysis skills leading to actionable recommendations.

Experience in leading high-visibility projects and influencing others in a cross-functional team environment

Excellent communication skills, with the ability to present complex data insights to both technical and non-technical audiences

Strong sense of ownership and accountability

Curious, self-directed, and impact-driven-you chase high-impact problems to deliver solutions.

Comfortable with ambiguity and switching @contexts in a fast-moving environment

Experience in communicating with and presenting to senior leader.

Strong storytelling ability:Distilling exciting and hard-to-find insights into a compelling, concise data story.

Comfort in working with ambiguity in a fast-paced environment

Experience in data extraction, wrangling, and building pipelines.

Strong analytical and problem-solving mindset

Highly self-motivated, proactive, and able to drive projects independently.

Excellent communication and interpersonal skills.

Detail-oriented mindset, with a focus on accuracy, efficiency, and process standardization.

Experience directly managing a small team (3+ employees)

High degree of familiarity with customer support data and operations; familiarity with customer support agent metric definitions, and calculations

Advanced data analysis skills leading to actionable recommendations

Exceptional communication and organization skills

Experience managing a broad audience/stakeholders; able to manage expectations and build strong relationships

Experience leading corporate decisions through data

Experience with task management through Jira and working in sprints

Familiarity with AI tooling and/or Python

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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