Position Title:Event Staffing Specialist
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor's Degree
Preferred Qualifications:Strong experience with hospitality services and interacting with a variety of constituents.
Experience working events or related operations, especially related to gate entry, parking, and event logistics.
Experience with personnel hiring, scheduling, and timekeeping for a large part-time work force.
Job Description:
Are you passionate about creating exceptional guest experiences and leading dynamic teams? The Iowa State Athletics Department is seeking an enthusiastic and organized Event Staffing Specialist to join our team!
In this entry level position, you will be responsible for hiring, scheduling, training, and supervising a large group of guest services employees who support a broad range of sporting and auxiliary events throughout the year. With a strong emphasis on customer service, you will play a key role in ensuring events runs smoothly and leave a lasting positive impression on our guests. This position will also assist event planners by serving as manager on duty at assigned events, will serve as a department timekeeper and student employment expert, and will provide administrative support for event operations. If you thrive in a fast-paced, people-focused environment and enjoy making a difference behind the scenes, we'd love to hear from you.
What you'll do
Coordinate employment efforts for event guest services staff to include sourcing, interviewing, hiring, training, scheduling, payroll, and performance coaching of in-house staff
Serve as liaison with outsourced staffing agencies to ensure adequate event coverage
Supervise guest services staff and third-party vendors during assigned live events
Maintain and train others on the scheduling system and coordinate all event staff assignments/schedules
Assist with effectively addressing event staff performance issues and coaching to improvement
Assist in serving as a venue liaison to ensure effective communications and smooth ancillary operations (parking, security, catering, merchandising, ticketing, guest services, sponsorship coordination, media, officials, visiting teams, etc.)
Serve as a subject matter expert on Workday timekeeping and hourly staffing and help ensure compliance with payroll
Run weekly reports to determine timekeeping and hourly personnel items needing action, initiate research and outreach, handle necessary transactions
Commitment to and responsibility for adhering to all rules and regulations of the University, Big 12 Conference, and NCAA
The ideal candidates will have excellent customer service skills, high attention to detail, be process oriented, and have strong database skills. Must be able to exercise sound judgment and discretion. Candidates must have the ability to manage multiple staffing schedules, be a problem solver, possess effective interpersonal and conflict resolution skills, and be highly organized. Candidates are expected to be committed to multiculturalism and working with a diverse clientele.
This job requires the ability to work regularly at assigned evening and/or weekend events; ability to lift and move up to 30 pounds; and ability to work indoors and outdoors in a variety of weather conditions.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Level Guidelines
Individual contributor position with developing professional and/or technical skills working under immediate to general supervision- Grasps professional-level knowledge and concepts of field while working in a progressive learning mode- Works on problems and issues of somewhat limited scope- Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained- Responds to inquiries and issues, escalating to manager or higher level workers as appropriate- May lead projects of limited scope and complexity- May provide guidance to students
About the Athletics Department
As an NCAA Football Bowl Subdivision athletics program and a founding member of the Big 12 Conference, Iowa State University sponsors 18 intercollegiate athletics teams and supports 450 student-athletes in their pursuit of academic and athletic excellence. ISU Athletics employs over 250 talented and dedicated full-time staff members, more than 500 temporary and student employees, and multiple auxiliary partners who collaboratively work within a culture to support and enhance the experiences of Cyclone student-athletes and their loyal fan base. Iowa State student-athletes have produced 10-consecutive years of record-setting Graduation Success Rate scores in the classroom, while athletically, the Cyclones have captured 19 national team championships, 140 national individual titles and 162 conference team championships in its rich history. www.cyclones.com
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS806
Application Instructions:
To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume
2) Contact information for 3 work related references3) Cover letter (optional)If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:- Retirement benefits including defined benefit and defined contribution plans- Generous vacation, holiday and sick time and leave plans- Onsite childcare (Ames, Iowa)- Life insurance and long-term disability- Flexible Spending Accounts- Various voluntary benefits and discounts- Employee Assistance Program- Wellbeing program
Original Posting Date: August 31, 2025
Posting Close Date:September 9, 2025
Job Requisition Number:R17665
By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
