Service Manager (Shop Manager)

MINNESOTA AG POWER INC • New Richmond, WI • 1w ago

JOB REQUIREMENTS: Midwest Machinery is looking for a Service Manager for our New Richmond, WI location. If you want to join a striving industry with a top-notch company that is growing rapidly. Midwest Machinery Co. is where you should be. Don\'t miss the opportunity to join our team today! As a Service Manager you will be responsible for service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Consistently exhibits Midwest Machinery Company\'s core values of Commitment, Passion, Progressiveness, Integrity, and Value Delivery. Responsibilities: Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics and related promotional events Monitors all service warranty and Product Improvement Program expiration dates to keep within within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position Participates in service EDUCATE training program required for the development of skills and knowledge Participates in, or hosts, at least one local school-related career day/experience per year Attracts, retains, and effectively engages department personnel. Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner Performs other duties as assigned ** OTHER EXPERIENCE AND QUALIFICATIONS: Required Experience: 3+ years experience in Service Department operations Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Excellent customer service skills High School Diploma or equivalent experience Physical, Mental and Other Requirements: Frequent bending and stooping Ability to lift up to 50 lbs. Climbing/using ladders Ability to use a forklift/skid loader Ability to work extended hours and weekends Valid driver\'s license with an insurable driving record required Must pass a pre-employment background study ** APPLICATION INSTRUCTIONS: Apply Online: www.mmcjd.com/careers E-Mail a Rsum: rmartin@mmcjd.com Call For Appointment: 320-257-4032

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