Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services - our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients' chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period.

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country (https://bluestonemd.com/2023/09/bluestone-aco-delivers-excellent-care-to-medically-complex-elderly-patients-saves-medicare-26-6-million/) as measured by the overall savings per Medicare beneficiary.

Position Overview :

The Clinical Field Services Manager is a key leadership role within Bluestone Physician Services, reporting directly to the Senior Vice President of Clinical Operations. This position is responsible for driving operational excellence and achieving clinical support outcomes within the Florida market by leading, mentoring, and aligning Clinical Field Supervisors (CFSs) and their teams. The Clinical Field Services Manager will be instrumental in ensuring consistent leadership practices, fostering strong provider collaboration, implementing workflow optimizations, and driving performance improvements in line with Bluestone's strategic goals.

Schedule: Full time position, regular business hours, no evenings, weekends or holidays. Role will require some travel within the Wisconsin market.

Location: This is a remote/hybrid role - candidate hired MUST reside in our Wisconsin market, ideally within the Milwaukee or Fox Valley areas.

Salary: $70,000 - $88,000 Annually. Salary will be commensurate with experience.

Responsibilities :

Leadership & Alignment:

Standardize Leadership: Mentor and coach CFSs to establish consistent leadership approaches that reflect Bluestone's mission, values, and clinical objectives.

Drive Performance: Set clear expectations, provide regular feedback, and empower CFSs to lead high-performing teams that deliver exceptional patient care.

Facilitate Collaboration: Foster a culture of open communication and teamwork among CFSs, encouraging knowledge sharing and best practice adoption.

Manage Administrative Tasks: Oversee administrative functions for the CFS team, including approving PTO requests and expense reports.

Operational Excellence & Continuous Improvement:

Implement Workflow Optimization: Collaborate with the Clinical Field Services leaders, the Clinical Practice Directors (CPDs), and CFSs to identify and implement workflow enhancements that improve efficiency, productivity, and patient satisfaction.

Champion Change Management: Lead the rollout and adoption of new initiatives, processes, and technologies within the clinical support teams.

Monitor Key Metrics: Track and analyze performance data to identify trends, areas for improvement, and opportunities to enhance clinical support outcomes.

Provider Collaboration & Relationship Management:

Build Strategic Partnerships: Foster strong, collaborative relationships with providers and CPDs ensuring alignment on clinical goals, workflows, and quality standards.

Facilitate Communication: Establish effective communication channels between clinical field teams and providers through oversight of CFS/Team huddles, ensuring timely information exchange and problem resolution. Join team huddles to address escalated issues when necessary.

Represent Clinical Field Services: Serve as a liaison between field support operations and other departments, advocating for the needs of the field teams and promoting cross-functional collaboration.

Market Leadership & Growth:

Attend Market Meetings: Participate in market meetings to gain insights into local challenges, opportunities, and team dynamics.

Provide Strategic Input: Maintain awareness of staffing challenges and future growth opportunities within the Florida market, problem-solving to ensure proper resource allocation.

Maximize Resource Allocation: Offer guidance and support to CFSs in addressing staffing challenges while achieving market growth goals in the market.

Qualifications :

Education/Certification/Experience

Bachelor's degree in a related field preferred (e.g., nursing, healthcare administration).

2+ years of management or supervisory experience preferred.

Licensure as a CMA, LPN, or RN.

Knowledge/Skills/Abilities

Proven leadership and training abilities.

Deep understanding of healthcare operations, clinical workflows, and quality metrics.

Strong problem-solving and decision-making skills.

Excellent verbal and written communication skills.

Ability to collaborate effectively with diverse stakeholders.

Alignment with Bluestone's mission, values, and operating philosophies.

Adaptability to handle change and ambiguity with confidence.

Proficient in reading, writing, speaking, and understanding the English language.

Bluestone Benefits :

Health Insurance

Dental Insurance

Vision Materials Insurance

Company paid Life Insurance

Company paid Short and Long-term Disability

Health Savings Account (with employer contribution)

Flexible Spending Account (FSA)

Retirement plan with 4% matching contributions

Eight (8) paid holidays for office closures plus two (2) floating holidays

Three weeks (15 Days) Paid Time Off (PTO)

Mileage reimbursement program for field employees

Company sponsored cell phone, laptop and scrubs

Regular business hours

Bluestone Physician Services

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