Customer Service & Sales Supervisor

Gate City Bank • Alexandria, MN • 5d ago

Location Alexandria Job Description: Join the Gate City Bank Team in Alexandria! Are you ready to make a difference in the financial lives of others while growing your career? At Gate City Bank, we're looking for enthusiastic and customer-focused professionals to join our dynamic team. Here, we don't just offer jobs-we offer a chance to thrive. Why You'll Love Working Here: Competitive Pay: $21.24 - $31.85 per hour, depending on experience. Comprehensive Benefits: All full-time team members, and qualified part-time team members are eligible for a variety of benefits, including, but not limited to: Medical, dental, and vision insurance options. 401(k) with dollar for dollar match up to 6%. Paid Time Off and wellness benefits. Additional compensation opportunities, including quarterly incentives. All other benefits can be located at gatecity.bank/careers. Location: On-site at our Jamestown Office in Alexandria, MN. Essential Functions: Directly supervises savings employees in the office by providing daily coaching, motivation and recognition. Assist the office leadership with goal setting to achieve Bank goals. Provide input at savings meetings and shares ideas in developing and maintaining savings products and services. Conduct regular staff meetings, assuring that staff is engaged. Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Open various new accounts, process necessary information and educate the customers as to services/products available. Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them. Other: Provide a "Wow" customer service experience for team members and customers. Develop and maintain productive relationships with team members, leaders, customers, and vendors. Prompt and reliable attendance is essential in order to provide expected levels of service. Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations. Ability to make decisions in a fast-paced environment. Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members. Your Schedule: Monday - Friday: 8 AM - 5 PM, with occasional availability until closing (6:15 PM). Occasional Saturdays: 8:45 AM - 12:15 PM (earn an additional +$5/hour for Saturdays!) What You Bring: Associates degree in Business, Finance, Accounting, or related field desired. 2-4 years of related experience; or equivalent combination of education and experience. Strong oral and written communication skills. Interpret and use data for decision making. Why Gate City Bank? We're more than a bank-we're a community dedicated to making a meaningful impact. Our mission is to create a "Better Way of Life" for our customers, communities, and team members. Here, you'll find a supportive environment where your contributions are valued, and your career can flourish. Ready to Take the Next Step? Apply today and embark on a rewarding career journey with Gate City Bank! EOE/including Disability/Vets Member FDIC EOE/Vets/Disability

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