Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The Lead Technician position requires your experience and technical expertise to diagnose drivability and electrical systems, while using your leadership and mentoring skills in driving a team toward increased customer care and satisfaction.
Our technicians enjoy a performance-based compensation model known as flat-rate pay. This system rewards our skilled professionals with a predetermined amount for each eligible task, fostering a culture of efficiency and swift task accomplishment, ensuring you're fairly rewarded for your expertise and dedication. These rates reflect average productivity by region.
Responsibilities
Diagnose and repair to specifications - brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
Adequately explain technical diagnoses and needed repairs to non-mechanical individuals.
Stay current with rapidly changing automotive technology through continuous paid formal training.
Assist and train technicians/mechanics in performing technical activities.
Obtain or maintain A.S.E. certifications in at least five of A1 - A8 within first two years of employment. (Tests and registrations fees are paid for by company pass or fail. Technicians receive bonus for each test passed)
Minimum Qualifications
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
Skilled in brakes diagnosis/repair
Skilled in alignment, steering & suspension diagnosis/repair
Skilled in general automotive maintenance & tire repair
Current federal, state and local certification/license where applicable.
Ability to communicate technical information to non-technical people.
Reading, writing and math skills.
Preferred Qualifications
Strong understanding of any of the following:
Electrical/electronic systems
Engine repair
Engine performance
Automatic transmission/transaxle
Manual drivetrain/transmission
Automotive heating/AC
5 years of automotive repair experience, demonstrated skills via third party assessments/certifications, or completion of Vocational-Technical School Program
A.S.E. certification in at least 3 of A1-A8 (L1 can be one of the three - Brakes and Steering & Suspension A.S.E.s preferred)
OUR CREW KNOWS BENEFITS
Medical, Dental and Vision - Starting day 1 for all our teammates
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
