Customer Support Representative - Bulgarian speaker

Eaton Corporation • United States, United States • 2w ago

What you'll do:

The primary function is to provide commercial support for portfolio of customers. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Handles inquiries via phone, chat and email from customers and/or internal parties.

Order management: order entry, price checking, order clearing compliant with Eaton's policies

Complaint handling

Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

Handles a variety of pre-sales or post-sales service functions.

Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines.

Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Bachelor's degree (BSC/BA)

1-3 years experience in customer support;

Skills:

Bulgarian language - fluently - is a must

English language knowledge - minimum B2 level

Customer cases in Saleforce service cloud

Basic MS Office

SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

Strong communication skills (written and verbal),

Customer Service skills

Strong attention to details

Problem solving mindset

What we offer:

Competitive compensation and benefits package

Challenging projects in dynamic collaborative team

We make your aspirations matter - Eaton encourages internal promotion, whenever possible

We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies

We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Go to Apply

Project Manager - Data Inventory

ICONMA, LLC • United States, United States • 14min ago

Management & Administrative

Our Client, a Banking company, is looking for a Project Manager - Data Inventory for their Remote location. Responsibilities: Finalize the project roadmap and onboarding of a new sensitive data scanning tool and lead the...

14min ago

Go to Apply

Office Assistant II

WEC Energy Group • Oak Creek, WI • 15min ago

Management & Administrative

Office Assistant II We Energies , a subsidiary of WEC Energy Group, is seeking a Office Assistant II in our Oak Creek, Wisconsin location. This position is represented by We Energies L2150 Union. Job Responsibilities Pro...

15min ago

Go to Apply

Library Manager

ASRC Federal Holding Company • Durham, NC • 15min ago

Management & Administrative

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team...

15min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.