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Senior Teller

Adirondack Bank • Utica, NY • 4d ago

NY1543019 Senior Teller

Summary:

Develop and maintain an in depth understanding of the products and services provided to customers by the bank

Understand the policies and procedures that must be adhered to in the teller position

Understand the regulations that each teller is required to comply with and the impact resulting from non-compliance

Process various financial transactions for bank customers in a timely and accurate manner while demonstrating operational excellent in teller processing

Deliver exceptional customer service to individuals and business customers

Through the referral process, initiate new business by identifying customer needs and recommending products and services that will expand the customer relationship

Function as the primary vault teller responsible for handling all vault related transactions

**Must possess knowledge of all applicable consumer compliance regulations.

Essential Duties: Service:

Being courteous make eye contact, smile, extend greeting, use name, engage in conversation, and all other prescribed program disciplines

Being knowledgeable understand features and benefits of products and services

Being accurate cash handling, scanning, processing of transactions and adherence to policies and procedures

Being a problem solver handle the inquiries and concerns of customers in a timely and thorough manner

Sales:

Being a Relationship Builder listen for ques, profile existing customers, identify needs through active listening, recommend solutions, handle objections, and complete the referral to the RB or Business Partner based on the need identified. Participate in daily huddles by sharing success stories regarding referrals.

Attain monthly referral goals.

Utilize prescribed program disciplines as it relates to sales & service

Confidentiality:

Protect customer information

Follow all bank security requirements

Operations:

Participate in Branch Opening and Closing Procedures

Participate in balancing of Branch ATMs and processing ATM deposits

Participate in processing of daily night deposit transactions

Adhere to policies and procedures understanding the impact on audit and compliance

Adhere to proving standards

Ensure timely and accurate routing of work

Maintain appropriate individual teller cash limits

Maintain overall branch cash levels, report any exceptions to Branch Operations Specialists

Place weekly incoming cash and coin orders and prepare outgoing cash shipments to Brinks

Maintain Sole Control of the Branch Cash Vault, responsible for all teller buys & sells to and from the vault

When away from the office, turn vault control over to dual control according to bank procedures

Supervisory:

Assist Management and Branch Operations Specialist by providing teller overrides for various teller transactions as needed and according to the bank procedures

Work with Branch Operations Specialist to monitor teller cash levels to ensure sells back to the vault are occurring as needed in a timely and secure fashion

Self-Development:

Participate in both online and classroom training as recommended to expand knowledge and sharpen skills in current role

Participate in cross training to additional roles as requested

Communication:

Deliver verbal and written communications in a professional manner

Understand the impact non-verbal communication can have on delivery of a message

Be an active listener

Community:

Participate in bank sponsored events

*Required to attend or participate in necessary compliance training, including but not limited to BSA, Security, Information Technology, OFAC, Privacy and applicable BVS courses.

Job Requirements:

High School Diploma or GED

Minimum of one-year customer service experience

Minimum of one-year experience with cash handling preferably as a teller

Exceptional customer service and communication skills

Working knowledge of computers

Ability to travel to other area branches as needed

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