Customer Service Associate - Claims

MetLife • Oriskany, NY • 1d ago

Location: Must live within a commutable distance of the Oriskany NY office (Central NY)

In the office once a month for office meetings

Responsible for receiving and handling customer telephone inquiries. Perform follow-up activity (send a letter, return a call, refer to a case) as applicable. Review claims submission for completeness and accuracy. Records data in the Claims system for adjudication and payment to the Beneficiary. May also be responsible for setting up new claims, processing incoming mail, and handling expired call-ups.

Principal Responsibilities:

Receive and handle telephone calls on the FEGLI customer service 800 #. Make return telephone calls as required to handle the original customer inquiry. Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into the comment window; and complete and print or send phone slips as applicable. Build new claims as well as review and process noncomplex claims (such as single or multi-beneficiary or dependent coverage) Consult with Manager on special customer inquiries. Determine if customer inquiry needs to be referred for follow-up. Review and determine the next steps on expired call ups and perform any necessary follow-ups regarding the claim. Clearly and concisely communicate content of inquiry and levels of urgency to data and CMS owners via phones slips and comments. Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers. Processing incoming mail for new and existing claims. Write manual letters and correspondence on FEGLI life claims.

Knowledge/Skills/Competencies Required:

High school diploma required.

Associate's Degree desired

1-2 years insurance claims experience desirable.

Basic knowledge of Group Life claims desirable.

Strong data entry skills.

Excellent oral and written communication skills.

Ability to adjust to multiple demands and shifting priorities.

Consistently demonstrates the MetLife values.

Plans and organizes time and priorities to achieve business results.

Use business knowledge to make the best decisions for MetLife and its customers.

Shows commitment to team objectives and assists teammates with work.

Presents information in a clear and organized manner.

PC knowledge required.

Ability to work overtime required.

Good oral communication skills.

Work with confidential files.

Ability to manage workload to meet tight deadlines.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

MetLife

Go to Apply

Share this job

Similar Jobs

Universal Banker - New Hartford, NY

Berkshire Bank • New Hartford, NY • 7h ago

Finance, Accounting & Banking

BackUniversal Banker#1295 | Posted 05/09/2025New Hartford, New York, United StatesApplyApply for this job now! ApplyJob DescriptionDivision: Retail Banking Department: Various - Branch Network Reports to: Financial Cente...

7h ago

Go to Apply

Accounts Receivable Clerk

Central Association for the Blind & Visually Impaired • Utica, NY • 3d ago

Finance, Accounting & Banking

NY1542029 Accounts Receivable Clerk Salary Grade: 20 Min $15.81/ Mid $19.26/ Max $23.11 REQUIREMENTS Position requires a high level of confidentiality, dependability, teamwork, communication, organizational skills, time...

3d ago

Go to Apply

Accounts Receivable Specialist

Central Association for the Blind & Visually Impaired • Utica, NY • 5d ago

Finance, Accounting & Banking

NY1541972 Accounts Receivable Specialist Salary Grade: 30 Min $17.72/ Mid $22.14/ Max $26.57 STATEMENT OF PURPOSE To assist the Accounts Receivable team with routine, monthly and periodic billings, invoicing, collection...

5d ago

Go to Apply

Relationship Banking Associate

NBT Bank • Utica, NY • 1w ago

Finance, Accounting & Banking

Pay Range: $17.50 - $19.62 The role of the Relationship Banking Associate is to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers. Thi...

1w ago

Go to Apply

ACCOUNTANT

Defense Finance and Accounting Service • Rome, NY • 2w ago

Finance, Accounting & Banking

Summary Who may apply: Current, permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees. This announcement will be used to fill positions...

2w ago

Go to Apply

ACCOUNTING TECHNICIAN

Defense Finance and Accounting Service • Rome, NY • 3w ago

Finance, Accounting & Banking

Summary Who may apply: Current permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants, and current DFAS VRA employees. Responsibilities Researches current accounts, hi...

3w ago

Go to Apply

Accounts Receivable

Robert Half • Utica, NY • 3w ago

Finance, Accounting & Banking

Description This is a 99% remote role!!!! You only have to go to the office about 2 times a year! For training-once you join the organization, to get you up to speed, you'll need to go to the office the first 2 months, 5...

3w ago

Go to Apply

LEAD ACCOUNTING TECHNICIAN

Defense Finance and Accounting Service • Rome, NY • 3w ago

Finance, Accounting & Banking

Summary Who may apply: Current, permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees. Responsibilities Responds to complex questions f...

3w ago

Go to Apply

Systems Engineer, Junior

BOOZ, ALLEN & HAMILTON, INC. • Rome, NY • 7h ago

IT & Engineering

Systems Engineer, Junior The Opportunity: Are you looking for an opportunity to combine your technical skills to develop and optimize cloud environments, provisioning computer networks, storage, and virtual networks? Wit...

7h ago

Go to Apply

Customer Service Associate - Rome, NY

Berkshire Bank • Rome, NY • 7h ago

Management & Administrative

BackCustomer Service Associate#1296 | Posted 05/12/2025Rome, New York, United StatesApplyApply for this job now! ApplyJob DescriptionDivision: Retail BankingDepartment: Various - Branch NetworkReports to: Financial Cente...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.