Working Title: IT Business Services Supervisor
Job Class: Systems Analysis Unit Supervisor
Agency: Minnesota IT Services
Job ID : 88429
Location : St. Paul
Telework Eligible : Yes#LI-Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 08/29/2025
Closing Date : 09/11/2025
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Department of Natural Resources (DNR)
Work Shift/Work Hours : Day
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $38.74 - $66.92 / hourly; $80,889 - $139,728 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Minnesota Department of Natural Resources (DNR). MNIT DNR provides comprehensive IT operations and support services, custom application development, and dedicated support functions to an organization that manages and conserves the state's natural resources in a way that creates a sustainable quality of life for all Minnesotans.
As the IT Business Services Supervisor with Minnesota IT Services (MNIT) and the Minnesota Department of Natural Resources (DNR), you will provide IT leadership and direction, and IT staff supervision to DNR's Division of Enforcement as well as the Fish and Wildlife Division's License Bureau. You will manage and maintain a portfolio of business applications, projects, and technical data stewardship activities through execution of and conformance with divisional IT Business Service Agreements (IT BSA). Within the @context of a consolidated IT structure, you will work closely with assigned DNR Division and MNIT DNR leadership to develop strategies and tactical implementation approaches to optimize IT service delivery that enhance business objectives in accordance with the Divisions and MNIT's Strategic Vision and Values.
This position requires an employee to be onsite at 500 Lafayette Rd, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
Position requires a minimum of three (3) years of experience supporting IT applications and databases in a production environment.
Experience must include:
Budget and contract management.
IT project management methodologies
Knowledge in project management processes such as change management, plan development, risk assessment, team building, time management, resource management, coaching and/or mentoring.
Conceptualize objectives and propose alternatives and implementation strategies. Employee must have ability to strategically evaluate choices, set priorities and translate ideas and concepts into workable proposals and advocate for them within the assigned division, department, and MNIT governance structures as necessary.
Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
Customer service skills that include active listening, empathy, and problem-solving.
Preferred Qualifications
Technical, human relations, communications, and supervisory skills. This includes administrative abilities and skills in work planning and organization, and knowledge of the principles of organizations, management, and administration.
Demonstrated written and communications skills with a variety of staff from end users to managers in order to achieve the desired results.
Experience working in a field related to natural resource management.
Experience directing the implementation and ongoing support of complex IT systems.
Experience managing IT application, project, and staff resource portfolios.
Experience developing strategies and tactical implementation approaches to optimize IT service delivery.
Experience aligning business requirements within the @context of IT standards and protocols.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Driver's License Record Check
CJIS Background Check
Other legally required checks
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
