Warehouse Administrator

Kelly Services • West Chester, OH • 1d ago

Warehouse Customer Service Representative

A company's people and culture are the true advantage that can't easily be replicated by its competitors. As a Customer Service Representative your role is central to our business and to the operation of a safe, quality business. You will help keep business and keeps the employees in the warehouse moving accurately and effectively.

This position is located in West Chester, OH

1st shift Mon-Fri 8AM - 4:30PM

$18/hr

Warehouse Customer Service Representative Responsibilities:

Process day-to-day order entry for multiple accounts, including a paper verification check on any manually entered, altered, or reprocessed orders.

Task, commit, and release outbound orders.

Assist Warehouse Associates with inventory compliance during order fulfillment.

Process, scan, and file the inbound/outbound paperwork.

Verify and correct all billing charges per assigned accounts.

Maintain direct communication with customers, including follow-up confirmation on all order requests, changes, discrepancies, returns, unidentified freight, and customer compliance.

Respond to all customer calls, complaints, and emails.

Demonstrate knowledge of the CAPA system and manage customer complaints and quality.

Report food safety and quality issues to the appropriate person when identified.

Requirements

Warehouse Customer Service Representative Qualifications:

High school diploma or equivalent

Good customer service skills: clear speaking voice, good listening skills, ability to clearly communicate with customers, empathy, ability to be persuasive and good follow-up ability

Computer literate with proficiency in Microsoft Office products and the ability to learn dedicated warehouse software

Ability to calculate figures and amounts

Ability to handle multiple competing deadlines at once and make quick decisions

Work Environment/Physical Demands:

This position requires work in a warehouse environment with loud noises and changing/challenging climates (hot/cold based on the season). You must be able to bend, grasp, kneel, stand, walk, and lift up to 50 lbs. Much of the time, this position will be sedentary computer-based work, requiring the ability to use the computer, the phone and sit for long periods of time.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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