Legal Department Assistant Manager

Woodforest National Bank • The Woodlands, TX • 1d ago

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Legal Department Assistant Manager is responsible for assisting with the management of the daily processing and input of legal requests related to customer accounts that are received by the Bank such as levies, liens, garnishments, subpoenas, court orders, legal research requests, social security account verification, establishment of fiduciary accounts and power of attorneys, and releasing of deceased account holder funds to an estate or beneficiary. The Legal Department Assistant Manager must have the ability to make good decisions using critical thinking skills.

Key Responsibilities: · Responsible for the day-to-day operations of the Legal Operations teams. · Manages daily work activities of department personnel and performs support duties as needed to ensure that daily objectives are met. · Serves as a resource for team members assisting with questions, providing guidance on issue resolution, making decisions and handling escalated issues. · Manages planning and staffing requirements to ensure adequate support coverage. · Serves as a backup to the department manager; manages department projects assigned by manager.

Competencies Required: · Excellent organizational skills with the ability to prioritize and manage workload in a fast-paced, high-volume environment and to instill a sense of urgency in others as necessary to meet deadlines. · Developed problem solving, good decision making, critical thinking skills and analytical skills with strong attention to detail and high concern for data accuracy. · Strong leadership, written and verbal communication, and customer service skills. · Strong working knowledge of banking policies and procedures with the ability to make decisions when reviewing levies, liens, garnishments, subpoenas, court orders, legal research requests, social security account verification, establishment of fiduciary accounts and power of attorneys, and releasing of deceased account holder funds to an estate or beneficiary. · Good technical skills with proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint portal sites, CRM), and banking software applications and systems (Bancline, TellerPlus, Mozart).

Minimum Qualifications/Experience: · 3 years' banking or financial services operations experience, required. · Prior experience in a lead or supervisory role required.

Formal Education & Certification: · Bachelor's degree preferred.

Work Status: · Full-Time.

Supervisory Responsibility: · 2 or more direct reports.

Travel: · 0% travel expected.

Working Conditions: · Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job: *Operations

Organization: *Texas - Houston

Title: Legal Department Assistant Manager

Location: Texas-The Woodlands

Requisition ID: 069443

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