Merchant Operations Specialist

Bank OZK • Atlanta, GA • 23h ago

Job Purpose & Scope

The Merchant Operations Specialist will play a pivotal role in driving the operational effectiveness of the merchant service portfolio with a focus on delivering exceptional client experiences.

Essential Job Functions

Facilitate the onboarding process or new merchants to the bank portfolio.

Serve as the main point of contact for merchants, building and maintaining strong relationships through regular support.

Address merchant inquires, concerns, and issues in a timely and professional manner.

Ensure merchants comply with regulatory requirements and remain in compliance with merchant processor.

Oversee the internal network of cash advance machines for the organization, including devices, support, and client escalations.

Collaborate with Management to align client relations strategies with overall business objectives.

Develop and implement innovative programs that drive client satisfaction.

Provide support to sales and client relations teams, fostering a culture of high performance, collaboration, and continuous improvement.

Monitor and analyze key performance metrics, identifying trends, opportunities, and areas for improvement.

Collaborate with other Bank departments, risk management, deposit operations, community bank, and commercial bank, to ensure seamless customer experiences and efficient processes.

Ensure compliance with all relevant regulations and maintain a strong risk management culture within the client relations functions.

Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

Knowledge of regulatory requirements and compliance standards related to merchant operations.

Ability to demonstrate attention to detail.

Strong interpersonal and communications skills, with the ability to effectively interact with merchants and internal teams.

Ability to demonstrate effective customer services skills.

Ability to work effectively as part of a team while operating in an individual contributor capacity.

Ability to demonstrate effective organizational and time management skills while managing multiple priorities and projects with exacting deadlines.

Ability to apply concepts of basic math to calculate figures and amounts accurately.

Ability to solve practical problems.

Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

Ability to produce detailed, accurate, thorough and timely work.

Ability to establish and fulfill customer commitments in a timely manner.

Ability to develop subject-matter expertise and share that knowledge with others.

Skill in using computer, including Microsoft Word, PowerPoint and Excel.

Basic Qualifications

High school diploma or equivalent required, Bachelor degree in business, finance, or a related field, preferred.

A minimum of 2+ years of experience in merchant operations, account management, or a similar role, required.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Accounts Payable Specialist

ISC2 • Atlanta, GA • 2h ago

Finance, Accounting & Banking

Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & In...

2h ago

Go to Apply

412286 - Mgr, Production Supt Svcs

CVS Health • Atlanta, GA • 3h ago

Manufacturing & Warehouse

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

3h ago

Go to Apply

Account Executive - SLED

Zoom • Atlanta, GA • 3h ago

Sales & Marketing

What you can expect Zoom is looking for SLED Account Executives to sell our Workplace Platform. Our SLED Account Executives engage with State and Local institutions and Educational accounts, of all sizes, in a defined ge...

3h ago

Go to Apply

Operations Manager

ABM Industries • Atlanta, GA • 4h ago

Management & Administrative

Overview The Operations Manager is responsible for overseeing client facilities and personnel within their designated area to ensure the delivery of high-quality, professional services. This includes maintaining complian...

4h ago

Go to Apply

Client Operations Manager (IC4)

Oracle • Atlanta, GA • 4h ago

Management & Administrative

Job Description If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organisation. You need to be highly motivated, sel...

4h ago

Go to Apply

Market Facing Underwriting Trainee

Zurich NA • Atlanta, GA • 6h ago

Market Facing Underwriting Trainee 126084 Underwriting Training Program About the Role If you enjoy building relationships and possess an analytical mindset, Zurich's Underwriting Training Program offers the opportunity...

6h ago

Go to Apply

Manager, Audience Marketing

Home Depot • Atlanta, GA • 6h ago

Management & Administrative

Position Purpose: This role supports Audience strategy. The Home Depot is redefining the future of retail to enable doers to get more done. As the 4th largest retailer and 7th largest ecommerce retailer in the US, our ma...

6h ago

Go to Apply

Sr Customer Marketing Specialist

Honeywell • Atlanta, GA • 6h ago

Management & Administrative

As a Senior Customer Marketing Specialist at Honeywell, you will play a crucial role in the development and execution of marketing campaigns to achieve results for Honeywell Building Management Systems (BMS). You will be...

6h ago

Go to Apply

Account Manager

BrightView • Forest Park, GA • 6h ago

Management & Administrative

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an...

6h ago

Go to Apply

Account Manager, Wound Reconstruction & Care - Atlanta, GA

Integra LifeSciences • Atlanta, GA • 6h ago

Trucking & Construction

Changing lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Ev...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.