Customer Service and Operations Coordinator - Banking Industry

ICONMA, LLC • United States, United States • 1w ago

Our Client, a Banking company, is looking for a Customer Service & Operations Coordinator for their Nanaimo, BC location. Responsibilities:

Working with legal documents

Credit applications from dealerships

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.

Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.

Positively contribute to the overall customer experience and loyalty index in each interaction.

Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.

Create and/or recognize exceptional customer service through established programs.

Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.

Provide subject matter expertise for internal and external partners within defined area.

Complete assigned tasks accurately & within established standards

Actively participate in daily touch points and work distribution.

Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.

Identify areas of risk and escalate as necessary.

Be knowledgeable and comply with Bank Codes of Conduct Identify, suggest and actively participate in process improvements.

Understand and apply bank/service center operating policies and procedures Demonstrate flexibility by adapting to change within business area and unit

Adopt new process and technology improvements

Ensure necessary due diligence is taken to support the accuracy of all transactions

Requirements:

Customer service exp

Strong communication skills

Strong Computer skills/ MS office

Strong attention to detail

Flexibility/ open mind/ open to suggestions.

Education: High School

Ability to adhere to strict deadlines and handle high volumes of work

Excellent quantitative and analytical skills

Excellent organizational and time management skills

Ability to work independently, as well as part of a team

Self-motivated and goal-oriented

Ability to adapt to changing policies and procedures

Attention to detail is crucial.

Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)

Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

Knowledge of Global and WSS platforms would be an asset.

2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)"

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #alljobs

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