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Account Operations Director - (Eastern Time Zone)

CBRE • Boston, MA • 1d ago

Job ID

235779

Posted

28-Aug-2025

Service line

GWS Segment

Role @type

Full-time

Areas of Interest

Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

About the Role:

As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.

Act as a key business partner to put in place initiatives and start process improvements.

Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.

Manage client services support activities to drive the productivity of client-facing professionals.

Direct the business operations activities regionally. Develop partnerships with internal departments management.

Implement the strategic delivery of communications plans and programming in support of the business and internal departments.

Partner with other members of the Corporate Communications team, local and regional business partners, and cross-functional partners to ensure messaging alignment across all channels.

Advise on, create, and deliver clear and concise strategic messaging and content across a variety of internal and client-facing communications channels.

Manage relationships with the business and matrix partners to define strategy, review progress, and seek feedback.

Interpret, develop, and execute functional policies, procedures, and processes. Ensure systems and processes are compliant with regulations globally, account MSA, and client requirements.

Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.

Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.

Significantly improves and changes existing methods, processes, and standards within job discipline.

Eastern time zone preferred.

What You'll Need:

Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $165,000 annually and the maximum salary for the position is $190,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

The application window is anticipated to close on September 7, 2025 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE

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