Customer Service, Specialist
Location : Danville, KY, United States
Job Family : Customer Service
Job Type : Regular
Posted : Aug 28, 2025
Job ID : 59214
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At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.
At Parker, our team members belong, matter and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.
CUSTOMER ACCOUNT SPECIALIST
POSITION SUMMARY
Provides support and prioritization for team through best practices. Responsible for training new team members and maintaining departmental SOPs. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings & upselling, RMA's, credits, reports, follow-up/status and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
RESPONSIBILITIES
· Analysis of customer accounts with strategies to best support team. Analyzes and tracks progress against KPIs and provides report out of gap analysis.
· Manage customer accounts; quoting, purchase-order review, bookings, upselling, credits, returns, reports, follow-up/status, resolution/relationship-management, performance-analysis/tracking, drive month/quarter/year opportunity-potentials, forecasting, surplus +.
· Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
· Lead process improvement initiatives as required with their respective customer base.
· Participate in creating, maintaining, changing, executing, training on and documenting Standard Work.
QUALIFICATIONS
· Able to work in a fast-paced, entrepreneurial environment & multi-task with shifting priorities.
· Able to work independently, but part of a team spread-out globally.
· Excellent sales, communication, organizational, time-management, team-building, leadership, analytical, interpersonal and presentation skills.
· Customer Service orientation & focus, assertive, ability to analyze, think critically and problem-solve quickly, with a high degree of attention to detail.
· Team-player personality, flexible and extremely open-minded.
· Able to communicate with a variety of personality @types and all levels of an organization.
· Strong computer skills in: Word, Excel, PowerPoint, Outlook, Quantum, SAP, CRM, etc.
· Knowledge of contractual regulation, negotiation, logistics, Export & Trade Compliance.
· Natural leader with a strong sense of urgency, foresight and a commitment to continuous improvement.
· Able to meet multiple, sometimes conflicting deadlines.
· Able to deal with irate/demanding customers and employees in an effective manner.
· Stress-tolerant in a very fast paced, results-oriented manufacturing environment.
· Ability to understand and follow specific instructions and procedures
· Ability to research and analyze data effectively
· Ability to gather data, to compile information, and prepare reports
· Good/Strong/Excellent verbal and written communication skills
· Presentation skills
· Ability to influence stakeholders
· Track record of building and maintaining customer/client relationships
· Ability to visualize and plan objectives and goals strategically
· Conflict management skills
· Decision making skills
· Intermediate level knowledge of PC software applications and strong understanding of PC operating systems
Education: Bachelors Degree or equivalent experience.
· 5+ years of experience in customer service/inside sales, Aerospace/Aviation After Market Sales or a combination there of Customer-Service/Inside Sales, Aerospace/Aviation After-Market Sales, or a combination thereof.
· Must be a U.S. person: U.S. citizen or permanent U.S. resident.
CLOSING STATEMENT
Come join the Parker Aerospace Team! We are proud to offer a competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:
Health and Wellbeing:
· Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
· Wellness incentive credits leading to reduced healthcare premiums.
· Access to Employee Assistance Program (EAP) for health and well-being support.
· Participation in health and emotional wellbeing challenges with rewards.
Financial Security and Growth:
· Competitive salary with an annual bonus incentive plan.
· Retirement benefits: 401(k) with company match opportunity.
· Income Protection, Life Insurance, Accidental Life & Dismemberment Insurance, Short and Long-Term Disability insurance.
Work-Life Balance and Flexibility:
· Generous Paid Time Off: 120 hours, plus up to 13 paid holidays
· Parental Leave: 4 weeks at 100% pay for new family additions.
· Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.
Career Advancement and Education:
· Career development opportunities with up to $10,000 tuition reimbursement per year.
· Support for ongoing education through our Educational Reimbursement program.
Parker Purpose Opportunities:
· Business Resource Groups promoting diversity, equity and inclusion.
· Volunteering day off and social committee activities throughout the year.
Additional Benefits:
· Employee Perkz on various services (car purchases, computer purchases, life adventures, etc.)
· Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000)
· Dress for Your Day policy, offering flexible work attire options.
EQUAL EMPLOYMENT OPPORTUNITY
Employment opportunity (EN-USA)
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\EEOC\KnowYourRights-ScreenRdr.pdf) and Genetic Information Discrimination (https://www.eeoc.gov/genetic-information-discrimination)
DRUG TEST
Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
