Desktop Support Analyst

Cleveland-Cliffs Inc. • New Carlisle, IN • 1d ago

As a Desktop Support Analyst at Cleveland-Cliffs New Carlisle, you will be an integral part of the autonomous work teams that make up the New Carlisle quality, production, and maintenance organizations. Desktop Support works with personnel from Operations, Operations Planning, Quality, Process Technology, Finance, and computer systems departments to resolve issues and provide solutions in addition to the deployment of new and removal of old computer equipment. This is a challenging, highly visible position that has an immediate impact on the ability of other personnel to do their jobs. The position has other opportunities within the computer systems department for further career development.This Cleveland-Cliffs facility is in New Carlisle, Indiana. This facility produces cold-rolled, hot-dipped galvanized, and galvannealed steel coils.

Summary of Responsibilities:

Troubleshoot PC issues for end-users including e-mail, office 365, printing, and PC hardware

Set up Windows 11 on PCs using the corporate image

Troubleshooting printer issues

Basic Troubleshooting of network issues

Function independently within a team-driven, fast-paced environment

Ordering and Maintaining Stock Equipment

Other Duties as Assigned

Minimum Qualifications:

Windows 10 and 11 experience including imaging of computers

Experience in Office 365

Basic troubleshooting of printer issues

Experienced in the installation of PC software

Ability to use Active Directory Users and Computers

Ability to create understandable documentation for use by others

Ability to lift 10 to 20 pounds

Ability to climb stairs

Ability to multitask and work with multiple levels of the organization

Possess effective communication, problem-solving, and interpersonal skills

Enjoy working with people

Preferred Qualifications:

CompTIA A+ certification

One to two years of help desk/desktop support experience

Experience with Power Shell

?C leveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

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