Teller

Northwest Bank • Jersey Shore, PA • 3d ago

Reference #: R-100972 Job Description

DESCRIPTION

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

ESSENTIAL FUNCTIONS:

Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals

Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.

Actively engage with and greet customers and take ownership to resolve any customer issues or concerns

Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed

Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.

Exceptional delivery of our 5 Culture Promises

Complete educational training as assigned and self-educate using bank designed programs and applications

Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings

Knowledge and adherence to all security and dual control processes

Responsible to participate in branch opening and closing tasks as needed

Protect the bank from unnecessary risk by following compliance, risk, and operational procedures

Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed

Work evening hours and weekends as scheduled, assigned, or necessary

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

KNOWLEDGE, SKILLS, & ABILITIES:

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Knowledge of computers and the Teller System

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High School Diploma or equivalent preferred

Work Experience:

Customer service experience preferred

Cash handling experience preferred

Banking and/or retail experience preferred

All applicants will be screened; however, only thosemost closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Similar Jobs

Accounting Manager

Horizon Federal Credit Union • Williamsport, PA • 2w ago

Finance, Accounting & Banking

Leads, motivates, and continuously develops the accounting staff to ensure the needs of the department and Credit Union are met. Takes ownership to ensure an exceptional member experience through non-branch alternative d...

2w ago

Go to Apply

Accounting Clerk

Hutchinson Companies, LLC • Williamsport, PA • 2w ago

Finance, Accounting & Banking

LGN Management, LLC is seeking for immediate hire a detail-oriented and organized Accounting Clerk to join our finance department. The Accounting Clerk will be responsible for providing accounting and clerical support, e...

2w ago

Go to Apply

Staff Accountant

Robert Half • Williamsport, PA • 2w ago

Finance, Accounting & Banking

Description We're seeking a Staff Accountant for a short-term contract in Williamsport, PA. This role requires strong SAP experience and will focus on general ledger work, treasury operations, balance sheet reconciliatio...

2w ago

Go to Apply

Loan Servicing Analyst- Indirect

Northwest Bank • Williamsport, PA • 2w ago

Finance, Accounting & Banking

Reference #: R-100870 Job Description Overview The Loan Servicing Analyst - Indirect is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level a...

2w ago

Go to Apply

Patient & Family Concierge, Senior - 7E Neurology/Oncology - PT Evenings

UPMC • Williamsport, PA • 15h ago

Hospital & Medical

UPMC Williamsport has an opening for a Part-Time Evenings Patient & Family Concierge, Senior on 7 East. 7 East is an Adult Med/Surg unit with a focus on Neurology and Oncology. This position will be scheduled 20 hour...

15h ago

Go to Apply

Patient & Family Concierge - 7E Neurology/Oncology - FT Days

UPMC • Williamsport, PA • 15h ago

Hospital & Medical

UPMC Williamsport has an opening for a Full-Time Patient & Family Concierge on 7 East. 7 East is an adult Neurology/Oncology Unit. This a full-time position that will be scheduled 36 hours per week and will be schedu...

15h ago

Go to Apply

Warehouse Associate

Aerotek • Mc Elhattan, PA • 1d ago

Manufacturing & Warehouse

Job Title : General Production Worker Location: McElhattan, PA Shifts Available: 3rd Shift: 7:00 PM - 7:00 AM Rotating schedule (2 days on, 2 days off, 3 days on and every other weekend) Pay Rate: 3rd Shift: $19.50 per h...

1d ago

Go to Apply

Warehouse Worker/Cover Driver

UPS • Williamsport, PA • 1d ago

Manufacturing & Warehouse

Warehouse Worker/Temporary Cover Driver Who exactly are UPS Warehouse Worker/Temporary Cover Drivers? They work inside as a warehouse worker and when needed, they're the ones who drive our familiar brown trucks, bringing...

1d ago

Go to Apply

Staff Psychologist

Veterans Affairs, Veterans Health Administration • Williamsport, PA • 1d ago

Hospital & Medical

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy an...

1d ago

Go to Apply

A 2025 Electrical Apprentice Signal Trainee (Lock Haven, PA)

Norfolk Southern • Lock Haven, PA • 1d ago

IT & Engineering

Reference #: 1320684000 Requisition 39129: 2025 Electrical Apprentice Signal Trainee (Lock Haven, PA) Norfolk Southern Electrical Signal Trainee Program (Day in the Life): https://vimeo.com/871474435/990fe84216 Primary P...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.