Account Manager - OA09HN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
This role will have a Hybrid work schedule, with the expectation of working in an office (Chicago, IL, Scottsdale, AZ, Frisco, TX, Houston, TX, Morristown, NJ, Redbank, NJ, New York, NY) 3 days a week (Tuesday through Thursday).
The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Primary Casualty and Excess Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for brokers and underwriters. This is an individual contributor role without supervisory responsibilities, also mentors and train less experienced staff members and serves as the technical go-to person for the team and other functional / business partners. Individuals solve problems and make decisions while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. This role assists in developing / clarifying procedural guidelines, as appropriate, due to the comprehensive knowledge of the commercial lines business, products, and coverages possessed. Some project work may be assigned as needed.
Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.
RESPONSIBILITIES
Renewal Analysis/loss analysis and prepping entire account for renewal quotes
Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities
Some Rating analysis is required for renewal prep work and underwriting thought process
Review and analyze Endorsement requests, escalate issues as required, process endorsements
Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)
Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company
Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation
Participation in projects, as needed
Main systems used: Outlook/Ascend/ Image Right/ Policy Decisions/ web based vendors. (Genius knowledge a plus but not required)
Agency Management & Client Relations
Serve as a critical partner to the underwriting teams within the Middle Market Commercial organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for agents and brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organizationRoutine, structured and high complexity of caseload and assignment work
Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience. Penetrates the agency CSR relationship.
Builds and maintains relationships with key agency contacts and decision makers through regular interaction regarding new account marketing, renewal retention, quoting and delivery of excellent agency service. Effective at rebuilding "damaged" customer relationships.
Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (target: 3 per year).
Prepares submissions for rating and acts as the gatekeeper between the agent, Underwriter and the Operations Service Center
Underwriting Support
Performs initial prequalification on all new account submissions, generates a summary of all findings and makes a recommendation to pursue or decline
Leads pre-qualification meetings with Underwriter and provides recommendations on new & renewal accounts.
Works independently to proactively maintain timeliness of information in the underwriting files.
Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for agents and company when reviewing new or renewal accounts.
Support sales efforts through an understanding of Middle Market strategies and industry programs, as well as makeup of assigned book of business and agency territory; clear understanding of sales and business goals, top partner performance, and book mix.
Uses strong information gathering and diagnostic skills to solve problems.
Workflow distribution
Coordinate activities for all supporting tasks (Rating, Agent/Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts.
Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions.
Monitors work performance to ensure quality objectives and service commitments are achieved.
Facilitates routing of tasks and work between agents, underwriters, service team, and home office team.
Project / Backup support
Backs up other Account Managers as needed. Routes information to and from underwriting teams in the absence of local underwriter.
May support various projects as determined by Operations and/or underwriting staff.
QUALIFICATIONS
E xperience as a Commercial Insurance Account Manager (or related) at a carrier or brokerage required
Comfortable level of knowledge of the following insurance coverages: Commercial Excess Liability, Commercial Primary General Liability, Workers Compensation, & Auto
Excess & Surplus experience a plus
College Degree preferred
Strong Customer Service orientation and Relationship Building skills required
Effective Communication Skills / Written and Verbal
Strong technical ability
Ability to work in a fast-paced and high volume work environment
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software. Knowledge of ImageRight, other insurance platforms also desired
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$59,200 - $88,800
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
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