Mid-Market Account Manager

Motus • Chicago, IL • 21h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12936496 Motus\ \ United States\ \

Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.

At Motus, werededicated to makingWorkLifebetterforeveryone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.

Position Description:

We are expanding our Mid-Market Account Management team and have created a new position focused on supporting and growing a new tier of customers. The Account Manager will own a book of business of customers with current contract values between \$50-150k in annual recurring revenue (ARR). In this role, you will be tasked with managing and strengthening customer relationships and ensuring positive engagement with the Motus platform. This is a quota-carrying position and you will be responsible for driving revenue through renewals, upsells, and account growth.

Our ideal candidate has excellent communication skills, a passion for customer service, and an interest in building a career in Business Development.

Position Duties:

Maintain and grow revenue base for your book of business by managing

account retention, expansion, and renewal, and by driving upsells for new products

Serve as the primary point of contact for a book of business and

continually delight customers with a positive, customer-centric attitude

Consult with customers on new features and product offerings to

drive upsell revenue

Develop relationships with customers and serve as their strategic

partner

Provide education and coaching to drive product adoption and

maximize product value for customers

Identify successful customers and turn them into advocates, measured

by participation in reference calls, case studies, webinars, and events

Serve as a custDemer advocate while capturing customer feedback and

reporting requests to Product and Engineering

Improve customer experiences by identifying process improvements,

bugs and potential system enhancements

Develop and share best practices with team members to continually

improve the quality, effectiveness, and efficiency of our processes

Think creatively to solve customer problems

Desired Skills & Experience:

1-3 years customer service experience. No prior quota-carrying

experience is required.

Strong and strategic collaborator with the ability to discern when

to engage team members in in the development of solutions and when to take accountability and work independently

High degree of emotional intelligence and empathy

Exceptional communication (written and verbal) and presentation

skills

Demonstrated ability and desire to work and excel in a fast-paced

environment

Excellent multi-tasking, organizational, and project management

skills; high attention to detail

Ability to understand and articulate technical concepts and derive

solutions

Proficiency in MS Office and Salesforce.com

Where required by law, Motus provides a reasonable range of compensation for specific roles. The base pay range for this\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI277523395

Management & Administrative

Description Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN w...

19h ago

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