Customer Service Supervisor
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Customer Service Supervisor
Location
East Boston, MA
Job Type
Full-Time
Job Number
FY2026-00025
Department
Aviation
Division
Aviation Public Services
Opening Date
08/27/2025
Closing Date
9/10/2025 5:00 PM Eastern
Description
Benefits
Questions
ABOUT US
The Massachusetts Port Authority is Going Above and Beyond for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo and cruise ships safely, efficiently and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region's economy.
Massport's Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.
ABOUT YOU
As a Customer Service Supervisor, you excel in dynamic, fast-paced settings where leadership, clarity, and service are critical. With a calm, confident presence, you lead teams effectively, communicate across departments, and make informed decisions that keep operations running smoothly. You're adaptable and detail-oriented, always anticipating needs, solving problems, and improving processes. Focused on both people and performance, you bring energy, accountability, and collaboration to every aspect of the traveler experience.
What you will do:
You lead and support front-line staff by ensuring proper shift coverage, addressing procedural challenges, and onboarding new team members with the tools and knowledge they need to succeed.
You manage passenger flow by analyzing traffic patterns, coordinating with airport partners, and delivering responsive, high-quality customer service throughout the terminals.
You monitor terminal conditions, inspect facilities, report issues, and respond to on-the-ground needs to maintain a clean, safe, and efficient environment.
You contribute to hiring and training efforts, keep information resources current, support special initiatives, and assist during emergencies as a key member of the response team.
WHAT YOU OFFER
3-5 years of customer service experience, with prior airport experience preferred.
Strong leadership and communication skills, with the ability to motivate teams and convey information effectively across all levels.
Demonstrated problem-solving abilities in fast-paced, customer-facing environments.
Proficient in word processing and spreadsheet applications; familiarity with data and analytics preferred.
*Click here for detailed job description (https://www.massport.com/sites/default/files/2025-08/Massport-Job-Description-Customer-Service-Supervisor-8-26-25.pdf)
WHAT WE OFFER
Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.
What we believe in :
Work/life balance
Supporting the people and businesses of New England
A supportive and inclusive culture
Achieving results and having positive impact
Opportunities for growth
Being good neighbors in the communities we serve
Providing safe, healthy, and secure work environment
Protecting the environment
*Click here for information on our comprehensive compensation and benefits packages. (https://www.massport.com/sites/default/files/2025-05/HR_Benefits-One-Sheet-5-12-25.pdf)
We're a world-class organization of people moving people and goods--connecting Massachusetts and New England to the world safely, securely, and efficiently, with a commitment to sustainability, our neighboring communities, and diversity, equity, and inclusion.
We support and take pride in the employees that make those connections possible each and every day.
We provide comprehensive compensation and benefits packages*:
Health, dental, vision, life insurance
Disability insurance
Flexible work arrangements
Vacation time, sick time, personal days
12 Holidays per year
Massport Retirement Plan (Pension)
Deferred Compensation Plan (457b) with employer match
SMART Plan retirement plan advisor/financial planning
Discounted MBTA passes
Public service loan forgiveness program for federal student loans
Professional development programs
Mentorship program
Adoption assistance
Paid parental leave
Employee assistance program
Employee recognition programs
Employee resource groups
Flexible spending accounts
Wellness programs
Community engagement
Volunteer opportunities
On-site employee parking
Bike racks
Electric car charging stations
Mother's suite for new/nursing mothers
*Benefits may vary by position and/or location.
For more information, please visit www.massport.com.
We are an equal opportunity employer and are committed to workforce diversity and inclusivity.
Follow us on linkedin.com/company/massachusetts-port-authority
01
Do you have 3-5 years of customer service experience?
Yes
No
Required Question
Employer
Massachusetts Port Authority
Address
One Harborside Drive, Suite 200S East Boston, Massachusetts, 02128-2909
Phone
617-568-3900
Website
http://www.massport.com
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