SIS Account Coordinator

Shaw Industries Inc • Chattanooga, TN • 5d ago

Job Title

Position Overview

Shaw Industries?is seeking an?Account Coordinator?to join our SIS team. The Account Coordinator is a detail-oriented and collaborative professional who supports Account Managers in delivering exceptional service to annuity clients across diverse market segments, including government, retail, corporate, education, healthcare, specified living, and hospitality. This role plays a critical part in ensuring smooth day-to-day operations by assisting with proposal development, order processing, and account coordination. Success in this role is measured by timely and error-free execution of account tasks, effective communication with internal and external stakeholders, and consistent support of account goals and client satisfaction.

This position follows a hybrid work schedule. Associates are expected to work in-office on Tuesday, Wednesday, and Thursday , while Monday and Friday are remote workdays , unless business needs require on-site presence.

Shaw Industries Group, Inc.?is a leader in flooring and other surface solutions designed for residential housing, commercial spaces, and outdoor environments. Leveraging strengths in design, innovation, and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex , COREtec , Shaw Floors, Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass , Southwest Greens, Watershed Geo, and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Responsibilities

Assist Account Managers in preparing project proposals and setting up customer accounts in Winbid .

Verify scopes of work, upload purchase orders, and generate internal documentation for order processing.

Coordinate with Customer Service and Transportation to ensure accurate order entry, inventory assignment, and timely delivery.

Manage financial documentation, including vendor payables, customer invoices, and third-party billing.

Monitor and allocate blanket inventory for designated accounts.

Maintain accurate records and support documentation retention.

Submit job closings and coordinate with Operations to ensure timely billing and reconciliation.

Follow up on outstanding payments and update AR notes in Winbid .

Provide backup support for Account Managers during absences or peak periods.

Build and maintain professional relationships with internal teams, vendors, and clients.

Other duties as needed.

Qualifications

High school diploma or GED required ; post-secondary coursework in business or operations is a plus.

Minimum 3 years of experience in administrative support, customer service, or account coordination.

Proficient in Microsoft Excel (formulas, data entry), Outlook (calendar and email management), and Word (document formatting).

Experience using order management or CRM systems such as Winbid , Salesforce, or SAP preferred.

Demonstrated ability to manage 5 or more concurrent tasks with minimal supervision.

Proven track record of meeting deadlines and maintaining accurate documentation.

Strong written and verbal communication skills for professional interaction across teams and with external partners.

Experience resolving customer or vendor issues independently and professionally.

Demonstrated reliability in attendance and timely completion of assigned tasks.

Willingness to contribute to team projects and suggest process improvements.

Competencies

Adapt and Change?- Responds effectively to shifting priorities and evolving client needs.

Solve Problems?- Identifies issues and implements practical solutions independently.

Manage Work?- Organizes tasks efficiently to meet deadlines and support team goals.

Shaw Benefits Include

Medical, dental, and vision insurance

Life insurance and disability coverage

Tuition reimbursement

Employee assistance program

Health savings account

Paid Time Off

Parental Leave

401K and Retirement Plans

Product discounts for employees

Adoption assistance

Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

And much more.

?#ShawIND ?

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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