Work Place Flexibility: Onsite
Legal Entity: Entergy Services, Inc.-ESI (OLD)
JOB SUMMARY/PURPOSE
This position is responsible for supporting the daily operations to address any customer account maintenance and/or concerns and providing support services by processing utility payments timely and accurately. Individuals may be required to interact with various cross-functional groups to address customer related issues that impacts customer billing, billing delivery and credit & collection functions, as well as participates in process improvement initiatives.
JOB DUTIES/RESPONSIBILITIES
Requires an early morning start time of 5:30am
Perform various activities required to post, modify and investigate customer payments
Conducts account analysis and assistance on resolving technical or customer related payment issues
Prioritizes and executes daily required processes, with high levels of accuracy and attention to detail
Identifies trends and reports issues to appropriate parties when there is data inconsistencies and irregularities
Tracks, measures, and reports out on daily operations and duties to supervisor and co-workers
Participates in special projects as defined by management to support business processes
Communicates with various departments to understand customer needs and reduce customer complaints
Responds to customer inquiries concerning payment issues
Assists with manually opening mailed in payments, as needed
Provides administrative support, as needed
Maintains departmental records in accordance with regulatory requirements
MINIMUM REQUIREMENTS
Minimum education and experience required of the position
Accounting Clerk I: At least 0-2 years of work experience (such as: customer services, data entry, account management, etc.) associate degree preferred in a technical or business related field OR in lieu of degree, minimum 2+ years of related experience
Minimum knowledge, skills and abilities required of the position
Proficiency of Microsoft Office: Word, Excel, and PowerPoint
Ability to recognize trends, draw conclusions and provide recommendations based on data provided and/or extracted
Understands key business drivers; uses this understanding to accomplish own work
Strong verbal and written communication skills with ability to clearly communicates with team, customers, and others
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Proactively and willingly recognizes the need to assist other co-workers to ensure completion of the team's daily processes
Ability to concisely reason based on inquiry, evidence, interpretations and implications
Possesses a questioning mindset, can recognize gaps, and challenges the status quo
Ability to continuously improve processes proactively; actively share knowledge within the group and across departments
Takes personal responsibility for the quality, completeness, and timeliness of work
Proactively escalates a problem or situation when necessary, and ability to propose potential solution(s)
Listens to the customers (internal and external) and understands the importance of customers
Any certificates, licenses, etc. required for the position
Must be EEI SASS test recommended
LI-AH1
Primary Location: Louisiana-Hammond Louisiana : Hammond
Job Function : All Other Jobs
FLSA Status : Nonexempt
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT
Number of Openings : 1
Req ID: 120402
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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