Position Purpose:
The Manager, Field Sales Training is responsible for designing and delivering high-impact learning programs that embed SRS's sales methodology and customer experience standards across the organization. Sitting within the Learning & Development team and reporting to the Senior Manager, Learning & Development, this role will build scalable onboarding and training solutions that empower Regional Sales Managers, Territory Managers (TMs), Inside Sales Reps (ISRs), Customer Service Reps, and their leaders to consistently perform at a world-class level.
The ideal candidate will have a passion for field-based learning, strong facilitation skills, and a track record of building programs that drive measurable business outcomes. This role will support our SRS Building Products vertical and play a key role in developing a professional selling and service culture across the enterprise.
Key Responsibilities:
Sales & Customer Experience Enablement
Implement and reinforce a consistent selling methodology (e.g., IMPACT) across field sales teams.
Define and deploy a scalable customer experience model (e.g., CARE) tailored to SRS's unique business and customer needs.
Build easy-to-use learning tools and resources that help teams operationalize these models in the field.
Field-Based Onboarding & Ramp
Expand and enhance onboarding programs for TMs, ISRs, and Customer Service hires to include:
Sales process and product knowledge
Pricing, negotiation, and value proposition training
Industry knowledge and SRS-specific systems
Integrate behavioral assessments (e.g., Predictive Index) into the selection-to-readiness pipeline.
Collaborate with L&D operations to measure ramp effectiveness and learning outcomes.
Leadership Coaching & Development
Design and deliver "train-the-trainer" and certification programs for RMs, RSMs, and BMs to coach to our sales and CX expectations.
Extend the impact of programs like RSM Academy by offering field-driven development between formal training events.
Partner with leaders to ensure new RMs/RSMs/BMs are successfully onboarded and ready to lead.
Ongoing Learning & Upskilling
Create and deliver ongoing training experiences to keep sales and service skills sharp across all levels.
Conduct regular field visits to facilitate workshops, observe performance, and coach in real time.
Align training content to seasonal needs, business strategy, and role-specific performance gaps.
Maintain and manage attendance, communication, and results for training programs.
Direct Manager/Direct Reports:
Reports to: Senior Manager, Learning & Development
Direct Reports: None
Travel Requirements:
Up to 50% travel for site visits, stakeholder collaboration, vendor management, and in-person leadership programs.
Physical Requirements
Most work performed in an office or remote environment with extended periods sitting at a computer. Occasional standing for presentations and workshops. Light lifting of training materials or equipment may be required.
Working Conditions
Ability to stand and facilitate training sessions or workshops for extended periods (up to 8 hours).
Must be able to lift and carry up to 25 pounds of training materials or equipment as needed.
Ability to sit at a desk and use a computer for prolonged periods during program design and administrative tasks.
Must be able to move freely within warehouse, branch, and outdoor environments (including walking on uneven surfaces or in varying weather conditions).
Minimum Qualifications
Proven success designing and delivering training programs for sales and/or customer-facing roles in a decentralized, field-based organization.
Strong facilitation skills and comfort presenting to all levels, from frontline employees to regional leadership.
Working knowledge of adult learning principles, instructional design methodologies, and performance coaching.
Experience using learning tools and assessments (e.g., Predictive Index, or similar platforms).
Preferred Qualifications
Experience in the building materials, distribution, or construction-related industries.
Formal training in a sales methodology (e.g, Challenger, SPIN, Sandler) and/or customer experience frameworks.
Familiarity with onboarding strategy and ramp metrics for sales and service roles.
Experience building "train-the-trainer" programs for front-line leaders and managers.
Proficiency in learning technologies (e.g., Articulate, Workday Learning) and virtual facilitation platforms.
Minimum Education:
Bachelor's degree in business, Education, Organizational Development, Human Resources, or a related field.
Preferred Education:
Master's degree in business, Education, Adult Learning, Organizational Leadership, Human Resource Development, or a related discipline.
Minimum Years of Work Experience:
5+ years of experience in sales enablement, customer service training, or field learning & development.
Certifications (Preferred but not required)
Training and facilitation certifications such as ATD Certified Professional in Talent Development (CPTD).
Sales methodology certifications (e.g., Challenger, SPIN, Sandler, Miller Heiman).
Customer experience training certifications.
Behavioral assessment certifications (e.g., Predictive Index a plus)
Instructional design tools and platforms (e.g., Articulate, Workday Learning) are advantageous.
Competencies:
Leadership Courage
Agility & Resilience
Drives Results
Collaboration
Business Insights
Customer Focus
Develops Talent
Work Location:
On site in McKinney, TX
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Job Location: SRS Distribution - McKinney
7440 State Highway 121 McKinney, TX 75070-3104
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
Paid Parental Leave
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program
SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse. Make money, have fun and give back with us! Find out more at www.srsdistribution.com .
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
All candidates for employment must successfully complete pre-employment drug testing (where applicable) and background verification before employment is finalized.
