Banking Center Operations Specialist ll

Cape Cod Five Cents Savings Bank • Hyannis, MA • 13h ago

The Banking Center Operations Specialist II (BCOS II) works as part of a
cross functional team to deliver outstanding service to internal &
external clients by providing support to the Banking Centers & clients.
This includes but is not limited to assisting with maintenance of a
comprehensive set of standard operating procedures, client onboarding,
client support, transaction processing, project management, vendor
management, troubleshooting equipment, ordering & distributing supplies,
analyzing & disseminating reports & following up on exceptions. Provides
support to other Bank departments including, but not limited to Banking
Centers, Customer Service Center, Treasury Management, Marketing, Loan
Operations, Legal & Facilities. ESSENTIAL JOB FUNCTIONS &
RESPONSIBILITIES: Provide excellent service to clients & colleagues
internal & external, relative to daily transactions, general inquiries,
& problem resolution, in accordance with Bank policies & procedures. Pay
superior attention to detail, identify potential issues & provide
solutions. Work closely with project implementation teams to support the
expansion & transformation of Banking Centers, product development,
implementation of new systems & process improvement initiatives.
Maintain a working knowledge of product & service offerings, e.g.,
consumer, business, retirement, safe deposit boxes, digital banking,
online account opening, remote deposit capture, bill pay, & debit cards,
as well as other Bank products, services & systems, as applicable.
Assist Banking Center colleagues with general & complex inquiries, daily
settlement, procedural guidance, error resolution & other needs that
arise. Responsible for reviewing & disseminating daily, weekly & monthly
reporting to the Banking Centers & following up on exceptions. Review
the Banking Center Cash Limit report to ensure adherence to standard
operating procedures. Review non-sufficient funds exceptions to ensure
they are in accordance with the established policies & standard
operating procedures. Resolve Silverlake & POD differences. Review
Treasurer Checks signing to ensure authority limits are adequate.
Monitor & respond accurately & timely to group distribution lists
Review, track & report cash balancing discrepancies Review & maintain
quarterly audits for all Banking Centers Monitor KACE service tickets &
contact vendor for service, as necessary Review Logicpath (daily) &
ensure Banking Centers are following currency services procedures.
Conduct periodic peer reviews in the Banking Centers. Visit Banking
Centers to assist with training efforts, as needed. Monitor email & fax
wire exceptions & ensure documentation is appropriate. Collect & monitor
missing documentation via Enterprise Workflow; identify trends & offer
solutions to improve effectiveness & efficiency. Review & resolve
ChexSystems exceptions. QUALIFICATIONS: Minimum two years customer
service experience in financial services, preferably in retail banking.
Prior customer relationship building experience All required trainings
to support successful fulfillment of all job responsibilities.
Demonstrable file management acumen Proficient with Microsoft Office
Suite including Excel & Word. EDUCATION: Associate\'s degree or
equivalent work experience in the financial services industry.
Bachelor?s degree strongly preferred Nacha Accredited Payments Risk
Professional (APRP), Nacha Accredited Automated Clearinghouse
Professional (AAP) or National Check Professional (NCP) designation
preferred The Clearing House Payment Foundation Certificate required or
equivalent from a national or regional payments association. Ability to
successfully navigate systems used in Banking Services Operations. Must
have cyber security awareness to protect the digital environment, the
Bank, & customers Qualifications Education Preferred Associates or
better. Bachelors or better. See complete job description when applying.

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