Director of Product Management-Digital Acquisition

First Horizon Bank • Charlotte, NC • 5h ago

Description

Location: On site at location listed in job posting.

Summary :

First Horizon Bank is seeking a Director of Product Management - Acquisition and Onboarding to lead our digital account opening product suite. This individual will be a key member of the team driving the transformation of our digital banking capabilities. This role is central to defining our product vision and delivering innovative digital solutions that meet the evolving needs of our customers.

We are looking for someone who is customer-obsessed, with a passion for delivering exceptional digital experiences and the ability to drive product delivery efforts in a large organization. In this role, you will own the product lifecycle, from strategy to delivery, bringing innovative digital banking products to customers. As an experienced product leader, it is critical that you bring the ability to mentor and coach your team on modern product management principles.

The Digital Product Leader will drive First Horizon's digital acquisition and onboarding strategy, overseeing product management across our First Horizon branded channels and VirtualBank, our digital-only savings platform serving clients nationwide. This individual be responsible for architecting and executing a visionary growth strategy to expand Virtual Bank's reach and amplify its impact, delivering innovative solutions tailored to the needs of our clients.

By leveraging real client insights, industry research, and collaborative partnership with associates across the organization, the Digital Product Leader will champion seamless and human-centered digital experiences. As a leader in financial services, this individual will have a strong understanding of the market and technology trends driving the future of digital. You will bring direct experience building digital experiences to acquire new customers, drive engagement, and deepen customer relationships.

Key Responsibilities

Define and execute a multi-year product roadmap aligned with business goals.

Work with business, fraud, and other key stakeholders to ensure customers can execute money movement needs while managing fraud and risk.

Champion customer needs, using insights to drive product strategy.

Set clear OKRs to ensure product success and measurable business outcomes.

Collaborate with cross-functional teams (Technology, Design, Business) to deliver high-quality products.

Lead and mentor product teams, fostering a culture of continuous improvement.

Use data and customer feedback to guide decision-making and refine product features.

Ensure product compliance with regulatory standards and manage risks effectively.

Serve as a leader across the organization advocating for and demonstrating the role of strong product management

Qualifications

7-10+ years of product management experience

5+ years of managerial experience.

Manages a departmental sub-function within a broader departmental function.

Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.

Strong customer focus and ability to translate insights into product vision.

Proven experience in setting and delivering against strategic goals.

Familiarity with Agile methodologies and product development lifecycles.

Excellent communication and leadership skills, capable of managing stakeholders at all levels.

Experience working in regulated industries, especially financial services, preferred.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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