Customer Service Representative

TEKsystems • Lake Bluff, IL • 23h ago

Description

Collaborates with cross-divisional teams, customers and healthcare providers to support effective and efficient customer service

operations within the assigned function(s). In this capacity, the incumbent provides excellent customer service through timely and

accurate communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

? Under close supervision, acquires job skills and learns company policies and procedures to complete routine tasks.

? Process received orders in a timely manner; ensuring data accuracy and integrity.

? Maintain detailed data in the applicable system(s); monitoring account activity as necessary.

? Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests;

collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.

? Assists customers with requests for changes to patient information.

? Documents all calls into appropriate systems.

? Takes supply orders, sets up standing orders and arranges for the appropriate delivery time and any related reports

as needed.

? Keeps up to date in all technical information and new policies and procedures.

? Communicates with Sales and Clinical Support Reps about customers.

? Communicates with all departments to resolve customer questions and problems in a timely manner.

? May refer to staff for assistance with day-to-day problems that may arise.

? Escalates issues to supervisor for resolution, as deemed necessary.

? Assist with various projects as assigned by direct supervisor.

? Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable

addendum for department or location specific functions.

Skills

Customer service, Collection, Patient account, Medical collections, Medicare, Medicaid, Health care, Medical billing, Accounts receivable

Top Skills Details

Customer service,Collection,Patient account,Medical collections,Medicare,Medicaid

Additional Skills & Qualifications

EXPERIENCE AND REQUIRED SKILLS:

? 0 - 1 year's related experience.

? Prior call center experience and/or multi-line phone system.

? Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.

? Detail oriented with strong analytical and organizational skills.

? Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.

? Great interpersonal skills with the ability to work cohesively within a team environment.

? Strong customer service skills with a positive, enthusiastic and energetic attitude.

? Great oral and written communication skills to effectively communicate with all levels of management.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 9, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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