Remote Customer Service Representative

Pearl Interactive Network • Albany, NY • 7h ago

Pearl Interactive Network is sourcing Seasonal Remote Customer Service Representatives.

The Customer Service Representative is responsible for providing exceptional support to members and potential members during the open enrollment period. This role ensures callers receive accurate information about dental insurance plans, coverage options, eligibility, and enrollment procedures. The CSR will handle a high volume of inbound calls, demonstrate excellent communication skills, and deliver a positive customer experience while adhering to company policies and compliance requirements.

Operating Hours: 5 am - 9 pm PST, Monday - Friday

Training Schedule: 7 am - 3:45 pm PST Monday - Friday - No time off will be permitted during the first 8 weeks.

Technical, Equipment, and Work-from-Home Requirements:

Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.

Ethernet cable access. Wi-Fi-only connectivity is prohibited.

Private and secure workspace within your home. Away from noise and distractions.

Computer equipment, monitor, and headset are provided.

Essential Duties and Responsibilities:

Utilize standard technology such as telephones, email, and web browsers to assist callers effectively.

Assist callers with completing online applications and submitting them electronically to the plan provider for processing.

Navigate pre-scripted responses, read them verbatim to provide basic and claims-specific information, and ensure callers receive accurate details.

Perform other related duties as assigned.

Education and/or Work Experience Requirements:

H.S. Diploma

6 months of customer service experience

Enrollment experience preferred

Dental experience a plus

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Similar Jobs

Business Operations Manager

Zoom • Albany, NY • 3h ago

Management & Administrative

What you can expect In this role, you will be at the center of aligning sales strategies with business objectives. You will drive revenue forecasting, reporting, and ensure data integrity across the Online organization....

3h ago

Go to Apply

Operations Project Manager

SMX • Albany, NY • 3h ago

Management & Administrative

Operations Project Managerat SMX(View all jobs) ( https://www.smxtech.com/careers/ ) United States SMX is seeking an Operations Project Manager to work as part of an integrated program management team within the Global D...

3h ago

Go to Apply

Citizen Services Representative/Consumer Education Community LiaisonVacancy ID#196377

Department of State • Albany, NY • 4h ago

Management & Administrative

Preferred Qualifications: Demonstrated ability to create and maintain relationships with community stakeholders. Strong interest in consumer protection policies and programs. Solid organizational skills, self-motivated a...

4h ago

Go to Apply

Consultant, Business Analysis

Cardinal Health • Albany, NY • 7h ago

Management & Administrative

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care...

7h ago

Go to Apply

NetSuite Sales Account Manager - Nashville

Oracle • Albany, NY • 12h ago

Management & Administrative

Job Description About Oracle NetSuite Founded in 1998, Oracle NetSuite was the first cloud company - ushering in the new era of cloud computing. NetSuite's mission is to deliver one system, the suite, that gives leaders...

12h ago

Go to Apply

NetSuite Sales Account Manager - NYC

Oracle • Albany, NY • 12h ago

Management & Administrative

12h ago

Go to Apply

Administrative Assistant

Datrose • Albany, NY • 12h ago

Management & Administrative

Job Description Job ID#: 26539 Job Category: Administrative/Clerical Position Type: Contract/W-2 Duration: 2 years Shift: 37.5 hours Positions Available: 3 Administrative Assistant Our client is seeking an Administrative...

12h ago

Go to Apply

Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS) - 47605

New York State Civil Service • Albany, NY • 12h ago

Management & Administrative

NY HELP Yes Agency Health, Department of Title Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS) - 47605 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 11 Bargaining Unit AS...

12h ago

Go to Apply

Port Operations Manager - Diego Garcia

Amentum • Albany, NY • 1d ago

Management & Administrative

This opportunity is contingent on contract award. Port Operations Manager Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations Ensuring that all operations compl...

1d ago

Go to Apply

CMMS Account Manager (Remote)

CBRE • Albany, NY • 1d ago

Management & Administrative

CMMS Account Manager (Remote) Job ID 235401 Posted 25-Aug-2025 Service line GWS Segment Role @type Full-time Areas of Interest Digital & Technology/Information Technology, Engineering/Maintenance Location(s) Remote -...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.