The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.
The Adoption Change and Service Management (ACSM) Consultant is a non-technical role focused on leading organizational change and service management for Microsoft's Defense customers. This position helps organizations understand and prepare for the impact of AI on their workforce, processes, and service delivery. The consultant develops and executes change management strategies aligned with mission objectives, builds governance and service frameworks to support AI adoption, and manages multiple projects across services and technologies. Operating at the program level, the ACSM Consultant also contributes to business development, pre-sales, and risk management, while collaborating across Microsoft's adoption ecosystem. As a trusted advisor and change agent, this role is central to enabling successful, sustainable transformation.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Develop and implement change management strategies to drive user adoption and effective utilization of Microsoft technologies, solutions, and services.
Apply structured methodologies, reference architectures, and design patterns to lead change and IT service management (ITSM) initiatives.
Design, deliver, and manage customer-facing communications, training programs, and recognition initiatives to support organization change initiatives.
Lead ITSM process design, iteration, and implementation, including governance recommendations to improve service delivery and compliance.
Integrate ITSM and business practices into core government functions to enhance operational efficiency and mission alignment.
Deploy and refine Information Technology Infrastructure Library (ITIL)-based processes to support federal operations, ensuring compliance with Federal Information Security Moderization Act (FISMA), National Institute of Standards and Technology (NIST), and other standards to maintain audit readiness and reduce risk.
Advance ITSM maturity through automation, process improvement, and cross-agency collaboration to align services with evolving mission and policy needs.
Coach leaders and executives to fulfill their roles as effective change sponsors.
Identify and pursue opportunities to expand or accelerate the adoption of Microsoft cloud technologies and services.
Support pre-sales efforts by contributing technical and customer insights related to Adoption, Change, and Service Management (ACSM).
Continuously learn emerging technologies and industry trends, and obtain relevant ACSM certifications and accreditations.
Manage stakeholder relationships to proactively identify and resolve issues, improve satisfaction, and drive successful outcomes.
Evangelize the value and impact of ACSM internally and externally through events, communications, and strategic engagements.
Other:
Embody our culture and values
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 1+ year(s) work experience in relevant area of business
OR equivalent experience.
1+ years of organizational change management consulting experience.
1+ years of experience in organizational change team.
1+ years of process design and implementation experience.
Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
The successful candidate must have an a ctive U.S. Government Top Secret Security Clearance . Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customerscreening requirements may result in employment action up to and including termination.
Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: ?This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
Additional or preferred qualifications
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).
Preferred certification or accreditation in change management (e.g., ITIL4, Six-Sigma, CMMI, CCMP, Prosci, Change first, APMG, CMI).
Executive-level interpersonal, verbal, written, and presentation skills.
Strong understanding of solution selling and Microsoft technologies and solutions.
Experience in Agile delivery and project management.
Experience with large-scale enterprise Adoption and Change Management delivery
Experience with ITSM design and implementation
Experience with the Department of Defense.
Willingness to travel 50-75% of the time.
Technology Consulting IC3 - The typical base pay range for this role across the U.S. is USD $76,200 - $154,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $99,700 - $167,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 31st, 2025.
MCAPSA
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
