Employment Type:
Full time
Shift:
Description:
Purpose
Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.
Note: "patients" refers to patients, clients, residents, participants, customers, members
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Leadership:
Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations
Direction & Growth:
Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
Strategic Support & Accountability:
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
Responsible for supporting regional efforts to comply with functional area priorities.
Accountable for the selection, evaluation & overall success of the functional leadership teams.
Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
Accountable for communication between service area functional area, RHM & Region leaders.
Operational Delivery
Responsible for measuring & reporting KPIs / metrics &value delivery.
Providing advice, guidance & leadership for the colleague life cycle.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Manages the records & employment administration team and related projects and initiatives
Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.
Removes barriers to achieve individual and group objectives.
Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.
Participates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.
Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ's & other related written correspondence, documents & forms.
Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results. Refines and develops new reports to accurately reflect department progress, work/task volumes. Creates appropriate reports or dashboards to present to leadership.
Operational Leadership and Team Oversight
Manages the Records and Employment Administration team and related projects and initiatives.
Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.
Removes barriers to achieve individual and group objectives.
Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.
Participates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.
Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ's & other related written correspondence, documents & forms.
Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results. Refines and develops new reports to accurately reflect department progress, work/task volumes. Creates appropriate reports or dashboards to present to leadership.
Strategy, Planning, and Optimization
Design and execute strategies to improve process efficiency, automation, and compliance across employment administration and onboarding workflows.
Collaborate with Talent Acquisition, Legal, Compliance, and TIS to implement enhancements that drive consistency and innovation.
Compliance, Quality, and Records Integrity
Ensure all employment records, imaging, and onboarding practices meet legal, regulatory, and internal policy standards.
Oversee internal audits, reporting, and continuous monitoring to safeguard data integrity and confidentiality.
Service Excellence and Experience Enhancement
Establish and monitor service level agreements (SLAs) to ensure timely, accurate, and empathetic support to candidates, hiring leaders, and colleagues.
Use data and feedback to anticipate needs and enhance the onboarding and document management experience.
Project Management and Stakeholder Partnership
Lead or participate in cross-functional initiatives, including systems upgrades, policy changes, and organizational transitions.
Serve as a trusted advisor and point of escalation for complex or sensitive employment administration scenarios.
Minimum Qualifications
Bachelor's degree or an equivalent combination of education and experience. Five+ years of experience in HR operations, records administration or onboarding.
Prior experience leading teams in a high-volume remote or onsite environment. Experience leading process optimization and technology adoption.
Additional Qualifications (nice to have)
Experience implementing process automation or AI driven solutions to improve document management, onboarding processes, and compliance efficiency. Proven track record of driving continuous improvement in HR operations, reducing processing errors, increasing turnaround times, and enhancing service quality.
Physical & Mental Requirements & Working Conditions (General Summary)
Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
Exposure to interruptions, shifting priorities & stressful situations. Frequent
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent
Perform manual dexterity activities & / or grasping / handling. Continuous
Ability to climb, kneel, crouch & / or operate foot controls. Occasional
Use a computer / other technology. Frequent
Sit with the ability to vary / adjust physical position or activity. Frequent
Maintain a safe working environment & use available personal protective equipment (PPE). Continuous
Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines. Continuous
Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional
Indirect Healthcare / Support Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Hourly pay ranges: $46.31 - $69.46
Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
