Dividend - Call Center Customer Service Agent-4

Fifth Third Bank, N.A. • Cincinnati, OH • 7h ago

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request

Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application

Assist customers with payment and billing questions

Communicate and coordinate with internal departments as needed

Follow up on customer interactions

Perform customer identity verifications

Document customer Interactions with concise and detailed account notes

Adhere to all Dividend policies and procedures

Other projects and duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

Bilingual (English/Spanish) preferred but not required

Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)

At least six months recent call center experience required

High school graduate or equivalent

Able to multi-task while providing accurate, efficient and exceptional service

Excellent communication skills and a positive demeanor

Proven organizational skills and ability to prioritize

Experience with CRM required (salesforce preferred)

Analytical and data driven

Ability to work well independently

Excellent interpersonal and communication skills

Dividend - Call Center Customer Service Agent-4

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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