Customer Service Rep (Banking/Financial)

TEKsystems • Lynnwood, WA • 9h ago

Location: Lynnwood, WA

Pay Rate: $21/hr

Professional Summary

The Member Contact Center Representative is a dedicated customer service professional committed to fostering strong and lasting relationships with credit union members. This role requires a proactive problem-solver who efficiently responds to member inquiries, processes account maintenance, and offers tailored solutions with a sense of urgency. With a member-first mindset, the representative identifies opportunities to enhance financial well-being by promoting relevant credit union products and services. A successful candidate will thrive in a collaborative environment, demonstrate outstanding communication skills, and maintain up-to-date knowledge of policies, procedures, and industry regulations.

Key Responsibilities

Provide exceptional service to members via phone and email, ensuring positive and lasting relationships.

Answer general inquiries, assist with account maintenance, and resolve member concerns promptly.

Meet and exceed critical performance metrics while delivering high-quality service.

Research and resolve complex issues under the guidance of the MCC Supervisor or MCCR Lead, demonstrating urgency and ownership.

Set clear expectations for members, offering timely follow-ups and resolutions to ensure satisfaction.

Identify opportunities to promote additional credit union products, services, and promotions that align with member needs.

Maintain thorough knowledge of credit union policies, procedures, and regulatory compliance to provide accurate information.

Qualifications

Minimum of a high school diploma; some college coursework preferred; degree highly desirable.

At least 1+ year of customer service experience in a call center setting.

Bilingual in Spanish, preferred.

Excellent communication skills-both verbal and written.

Ability to work collaboratively and contribute to a cohesive team environment.

Member-centric approach with a friendly and professional demeanor.

Proficiency in Microsoft Office and standard office equipment; familiarity with call center programs desirable.

Strong analytical skills to assess situations and recommend operational improvements.

Demonstrates courtesy, tact, and diplomacy when engaging with members and colleagues.

Shift Details

Monday- Friday, 9am - 6pm with a rotating Saturday

westpriority25

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lynnwood,WA.

Application Deadline

This position is anticipated to close on Sep 2, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Audit & Assurance Data Scientist - Summer/Fall 2025, Winter 2026

Deloitte • Seattle, WA • 3h ago

Finance, Accounting & Banking

Do you have a passion for artificial intelligence, machine learning, and data analysis? Do you yearn to have the impact of your work recognized and valued by more than just your development team? If yes, we have just the...

3h ago

Go to Apply

Audit & Assurance Data Scientist - Summer/Fall 2026, Winter 2027

Deloitte • Seattle, WA • 3h ago

Finance, Accounting & Banking

3h ago

Go to Apply

Finance Manager, Ads Finance

Amazon • Seattle, WA • 18h ago

Finance, Accounting & Banking

Description Elevate Grocery Advertising's Financial Strategy with Your Analytical Expertise Transform the future of grocery advertising through ground-breaking financial insights and strategic analysis. We're seeking a d...

18h ago

Go to Apply

Senior Finance Analyst, Prime Video Advertising

Amazon • Seattle, WA • 18h ago

Finance, Accounting & Banking

Description Are you a data-driven finance professional passionate about transforming the streaming industry? Prime Video Advertising is seeking a strategic Senior Finance Analyst who will turn complex financial data into...

18h ago

Go to Apply

Finance Data Governance Lead - US Based Remote

Anywhere Real Estate • Seattle, WA • 18h ago

Finance, Accounting & Banking

Job Posting: Finance Data Governance Lead Location: Remote Department: Procurement / Finance Reports To: VP Procurement Job Type: Full-Time Experience Level: Mid-Senior Level About the Role We are seeking a detail-orient...

18h ago

Go to Apply

Manager of Financial Benefits Data Governance

The Boeing Company • Seattle, WA • 1d ago

Finance, Accounting & Banking

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

1d ago

Go to Apply

Middle Office Loan Specialist - Remote

Zions Bancorporation • Seattle, WA • 2d ago

Finance, Accounting & Banking

At the Commerce Bank of Washington, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonpr...

2d ago

Go to Apply

Operational Finance Transformation Consultant

Deloitte • Seattle, WA • 3d ago

Finance, Accounting & Banking

Our Operational Finance Transformation team serves as a trusted advisor and thought partner to CFOs, CAOs and other executive clients. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver in...

3d ago

Go to Apply

Finance Director, Cloud and AI, R&D

Microsoft Corporation • Redmond, WA • 3d ago

Finance, Accounting & Banking

The Commercial Products and Infrastructure (CPI) org is responsible for driving Microsoft cloud & AI capacity, margin excellence, and resource allocation rigor across Microsoft's portfolio. Within CPI, the Resource I...

3d ago

Go to Apply

Energy Auditor

Actalent • Seattle, WA • 3d ago

Finance, Accounting & Banking

Description This candidate will be seeking a mechanical engineer with 3+ years of experience with a focus on auditing systems with existing buildings, and analyzing trends. The ideal candidate will have experience with c...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.