Back to Jobs search

Assistant Branch Manager - Upper Westchester County, NY

Trustco Bank • Bronxville, NY • 7h ago

Job Title: Assistant Branch Manager

Reports to: Branch Manager

FLSA Status: Non-Exempt

Salary Grade: NE13

Supervisory Responsibility: Yes

SUMMARY:

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. The duties are contingent on the scope of the services that are offered at the facility. The Assistant Branch Manager must have a familiarity with IRA services and personal banking products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor.

Responsible for all in branch customer service requests.

Responsible for opening a till in the absences of the Teller.

Will float between assigned branches to assist with scheduling needs.

Manages the branch and supervises the Tellers in the absence of Branch Manager.

Builds and promotes branch identity, drives sales and promotes overall ownership and accountability for improving customer service and branch success.

Provides above standard customer service through personal contact with customers and prospects in adherence with company policy.

Handles customer issues in person or over the phone and will follow up with a resolution to the issue.

Reviews and approves requests such as large check cashing requests, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.

Works to meet existing branch performance standards in areas such as operating control loss, Teller's level of experience, bank secrecy, and compliance with established policies and procedures.

Continues to build proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

REQUIRED EDUCATION/EXPERIENCE:

High School Diploma or equivalent education or experience.

Supervisory experience.

Customer service experience.

Cash handling experience.

Effective verbal communication skills.

Well organized with the ability to manage multiple tasks.

Ability to work well in small groups.

PREFERRED EDUCATION/EXPERIENCE:

Bachelor's degree.

Previous banking experience.

POSITION TYPE/EXPECTED HOURS:

This is a full time position. Work hours are scheduled around the following branch hours*:

Monday 9:00am - 5:00pm

Tuesday 9:00am - 3:00pm

Wednesday 9:00am - 5:00pm

Thursday 9:00am - 6:00pm

Friday 9:00am - 6:00pm

Saturday 9:00am - 1:00pm

Sunday Closed

Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch.

*Hours may vary by branch.

TRAVEL:

Travel using personal vehicle, occasional overnight travel. Valid driver's license required.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace ; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift 10 to 20 lbs.

Must be able to stand for long periods of time.

Must have dexterity to handle money.

Must use hands to operate office machines.

Ability to communicate both in person and/or by telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity employer. It is the policy of Trustco Bank to afford equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:

Hiring, placement, upgrading, transfer, demotion or promotion

Recruitment, advertising or solicitation for employment

Treatment during employment

Rates of pay or other forms of compensation

Selection for training, including apprenticeship

Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Similar Jobs

Retail Sales - Garden State Plaza

Nordstrom • Paramus, NJ • 14h ago

Retail & Hospitality

Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life... Set and achieve sales goals,...

14h ago

Go to Apply

Cook - Fordham Rose Hill Center

ARAMARK • Bronx, NY • 1d ago

Retail & Hospitality

Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, you?ll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipmen...

1d ago

Go to Apply

Gym Manager! Responsible Team Members Only

Anytime Fitness • Pleasantville, NY • 1d ago

Retail & Hospitality

Do Not Contact the Clubs Our growing Anytime Fitness clubs in Westchester County are adding to the Team the best-of-the-best Gym Managers and Personal Trainers/Coaches. Part Time, or Full Time Available for the right per...

1d ago

Go to Apply

Gym Manager! Responsible Team Members Only

Anytime Fitness • Elmsford, NY • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Store Lead - The Hub - Part Time

The Childrens Place • Bronx, NY • 1d ago

Retail & Hospitality

Location: Bronx, New York Job Summary: The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). T...

1d ago

Go to Apply

Buyer / Planner

Aston Carter • Blauvelt, NY • 1d ago

Retail & Hospitality

Job Title: Buyer / Planner Location: Blauvelt, NY Job Description We are looking for a proactive Buyer/Planner to ensure a consistent supply of materials, optimize inventory levels, and maintain robust supplier relations...

1d ago

Go to Apply

EVS/Housekeeping Manager - Days - Valhalla, NY

Compass Group, North America • Valhalla, NY • 1d ago

Retail & Hospitality

Crothall Healthcare ?Salary: $64,350 - $65,000 Other Forms of Compensation: Pay Grade: 10 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services...

1d ago

Go to Apply

Restaurant Host - Hostess

On The Border • Paramus, NJ • 2d ago

Retail & Hospitality

Compensation: Up to $15/HR Be the HOST with the most! You already have the dazzling smile and award-winning personality! At On The Border Mexican Grill & Cantina we celebrate bringing people together! It's our missio...

2d ago

Go to Apply

assistant store manager

Starbucks • Hackensack, NJ • 2d ago

Retail & Hospitality

Now Brewing - Future Leaders! #tobeapartner Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities - globally. As a...

2d ago

Go to Apply

Assistant Manager II

Dollar Tree • Valley Cottage, NY • 2d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.