Principal Consultant, Inkjet Commercial Print Market

Ricoh Americas Corporation • Wilmington, DE • 6h ago

POSITION PROFILE

The Principal Consultant, Inkjet - Commercial Print Market is a high-impact, sales-focused role responsible for driving revenue growth through strategic sales of Ricoh's full inkjet portfolio-including roll-fed and sheet-fed systems-as well as associated finishing, software, and professional services. This individual will be a trusted advisor and subject matter expert (SME) to clients in the Graphic Communications (GC) space, influencing business transformation and production workflow modernization.

The position demands deep knowledge of commercial print environments, sales acumen, and the ability to articulate and deliver a compelling business case to executive-level decision-makers. This is a client-facing role aligned to revenue targets and requires collaboration with sales, marketing, engineering, and delivery teams across North America and Ricoh Global. They are the Inkjet Specialist who supports the Graphic Communication Production Print Executives (PPEs).

JOB DUTIES AND RESPONSIBILITIES

Serve as a strategic selling resource for Ricoh's inkjet portfolio, including pre-sales discovery, solution design, and proposal development

Lead complex sales engagements by mapping customer business processes and developing tailored transformation plans supported by ROI/TCO models

Partner with direct and indirect sales teams to identify, qualify, and close opportunities, with a focus on net new acquisition and strategic account expansion

Present Ricoh's value proposition and solutions to C-level executives within commercial print organizations

Collaborate with Ricoh's CEC, engineering, and marketing teams to coordinate print samples, demos, and technical proofs

Gather market intelligence and customer feedback to influence product development and solution enhancements

Develop sales tools, playbooks, and best practices to enable scale and consistency across sales efforts

Support post-sale transition and engagement handoff to ensure successful implementation and adoption

Represent Ricoh at industry events and trade shows, including speaking engagements and panel participation

Achieve assigned revenue and margin targets on a quarterly and annual basis

QUALIFICATIONS (Education, Experience, and Certifications)

Bachelor's degree preferred; advanced degree or certifications (e.g., G7, CMP, Six Sigma) a plus

Minimum of 10 years in commercial print or production workflow sales, including experience with inkjet technology

Proven experience leading consultative selling engagements with large, complex commercial print organizations

Strong understanding of production inkjet technology, finishing solutions, document composition, color management, and print automation

Prior experience with P&L responsibility or selling into accounts with multi-million-dollar CapEx purchases preferred

Valid driver's license and ability to travel 50-80% across the U.S.

KNOWLEDGE, SKILLS AND ABILITIES

Executive presence and ability to engage and influence senior-level buyers

Deep knowledge of end-to-end print production workflow in commercial environments

Ability to model financial value (ROI, TCO, investment payback) to support business cases

Familiarity with document composition tools, ADF, MIS, Web-to-Print, and finishing technologies

Excellent written and verbal communication and presentation skills

Proficiency in Microsoft Office Suite, Salesforce, and Visio or equivalent process modeling tools

Highly organized, entrepreneurial, and comfortable navigating ambiguity in large organizations

PERFORMANCE METRICS

Quarterly revenue and margin attainment

Expansion of GC client base and inkjet wallet share

Customer satisfaction and retention

Delivery of scalable selling tools and engagement collateral

Executive-level engagement conversion rates

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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