Customer Service Coordinator I

ArcBest • Fort Smith, AR • 1d ago

Job Description

The Customer Service Coordinator is responsible for managing a variety of shipments and addressing customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.

Responsibilities

Create bills of lading (BOL's) and provide shipment-specific documentation.

Other duties and projects, as assigned.

Provide accurate information regarding multiple services and solutions offered by ArcBest.

Handle a large volume of interactions through multiple channels including phone, email, and chat.

Schedule pickup requests and submit rate corrections.

Provide tracking updates and communicate delivery modifications.

Maintain effective lines of communication with internal and external customers.

Use multiple systems and programs in support of customer needs and expectations.

Identify customer requirements to generate quotes tailored to their shipping needs.

Requirements

Education:

Bachelor's Degree, preferred

Experience:

less than 1 year Prior experience in customer service or logistics.

Computer Skills:

Proficient understanding of PC and mainframe computer applications, including Microsoft Office programs, required

Competencies:

Accountability

Active Learning

Customer Focus

Effective Communications

Managing Multiple Priorities

Problem Solving

Solutions and Services

Other Details

Work Hours:

Work hours vary based on scheduling to provide market coverage during normal business hours generally Monday-Friday, 6:00 a.m. - 10:00 p.m., with occasional irregular and weekend hours depending on workload.

Compensation:

This is a hourly position paid biweekly.

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

An Equal Opportunity Employer M/F/Vet/Disability

ArcBest

Go to Apply

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