Northern Light Sebasticook Valley Hospital
Department: Medical Surgical Unit
Position is located: {Pittsfield, ME}
Work Type: Full Time
Hours Per Week: 40 Hour/Week
Work Schedule: 7:00 AM to 4:30 PM
Summary:
The Director of MedSurg/ED collaboratively participates in shaping the future of patient care through innovative leadership. The Director is responsible and accountable for the management of patient care and nursing practice on designated units and service lines and is recognized as a key leader within the hospital organization. Works collaboratively to develop and implement patient centered care. Mentors and develops management and leadership skills of the managers. Assists managers to prioritize specific unit objectives and plan for future program growth and development. Works with managers, medical staff, and across hospital departments to maximize quality, safety, and service. Works through and with the managers to assure that staffing and scheduling are within the parameters established for the unit(s). Establishes a collegial environment that promotes employee retention and recruitment. Performs duties and tasks in accordance with performance standards established for the job. Responsible for participation in and completion of all patient safety initiatives appropriate to the position. As a key member of nursing leadership ensures twenty-four-hour responsibility for the management of clinical operations of nursing units. Conducts all job responsibilities according to the Mission and Values of Hospital.
Responsibilities:
Effective Communication.
Makes persuasive oral and written presentations.
Resolve and manage conflict.
Builds trusting, collaborative relationships with staff, peers, physicians, with other disciplines, and nursing academic leaders.
Deliver bad in such as way as to maintain credibility.
Follows through on promises and concerns .
Provide service recovery to dissatisfied customers .
Accomplish objectives through persuasion, celebrate successes and accomplishments, and communicate a shared vision.
Assert views in non-threatening, non-judgmental way.
Implement Relationship Based Care principles and practices in all areas of responsibility.
Participates in creating and communicating a shared PCS vision. Creates and communicates a service line vision. Communicates shared hospital vision
Reward appropriate behaviors and confront and manage inappropriate behaviors.
Develop, communicate, and monitor behavior expectations.
Create an environment which recognizes and values differences in staff, physicians, patients, communities.
Develop processes to incorporate cultural beliefs into care.
Confront inappropriate behaviors and attitudes toward diverse groups and individuals.
Effective shared governance councils are in place on all patient care units. Decisions are patient centered and consistent with unit, service line, and hospital vision. Staff clearly understand level of authority for issue being discussed.
Promotes decisions that are patient-centered.
Provide an environment conducive to opinion-sharing.
Build credibility with physicians as a champion for patient care, quality, and nursing professionalism
Confront and address inappropriate behaviors towards patients and staff.
Collaborate with medical staff leaders to develop standards of practice (protocols, policies, guidelines).
Determine equipment and facility needs to enhance patient care.
Utilize medical staff mechanisms to address physician clinical performance issues. G. Community Involvement
Provides leadership within the community by serving on boards, fund raising, providing educational programs, and promoting nursing.
Collaborates with nursing programs to ensure a positive learning environment, evaluates the quality of graduating clinicians, and develops mechanisms to enhance this quality
Identify educational needs of existing and potential nursing staff
Collaborate with nursing faculty in nursing research and incorporate research into practice.
Maintain knowledge of current nursing practice and the roles and functions of patient care team members
Articulate patient care standards as published by The Joint Commission, CMS, professional nursing literature, and other related standards.
Understands, articulates, and ensures compliance with the Maine Nurse Practice Act, State Board of Nursing regulations, and Hospital policies.
Ensure that clinical policies and procedures are written, reviewed, and updated in accordance with evidence-based practice.
Role model life long learning. Attends at least one regional or national nursing conference annually.
Maintain current knowledge of patient care delivery systems and innovations.
Determine when new delivery models are appropriate and then envision and develop them.
Serve as a change agent when patient care work/workflow is redesigned.
Understand and articulate payer mix, case mix index, and benchmark database for areas of responsibility.
Understand and effectively manage productivity.
Educate managers on the legislative and regulatory process and methods for influencing both.
Interpret impact of state and federal legislation on nursing and Hospital.
Utilize research findings for the establishment of standards, practices, and patient care models
Disseminates research findings to patient care team members.
Participate in studies that provide outcome measurements.
Design and implement safe clinical systems, processes, policies and procedures
Monitor clinical activities to identify both expected and unexpected risks
Support a non-punitive reporting environment and a reward system for reporting unsafe practices
Ensure staff is clinically competent and trained on their role in patient safety
Articulate and take action to support The Joint Commission standards including a focus on the National Patient Safety Goals.
Leads quality improvement initiative/team; supports involvement in process improvement.
Understands and articulates data from unit based score cards. Targets evidence-based improvements.
Understands and articulates Core Measure and ACT initiatives. Implements processes to achieve ACT targets.
Analyze root causes or variations from quality standards, improves processes with the evidence, and sustains success.
Advocate use of documented best practices.
Establishes service standards for service line.
Monitors customer satisfaction surveys and coaches managers to implement service processes to achieve top 25th percentile in Maine.
Leads implementation of Relationship Based Care I.
Identify areas of risk/liability.
Ensure staff is educated on risk management and compliance issues.
Develop systems which encourage/require prompt reporting of potential liability by staff at all levels.
Envision and take action to correct identified areas of potential liability.
Ensure participation in root cause analysis.
Maintain curiosity and an eagerness to explore new knowledge and ideas
Value and act on feedback that is provided about one's own strengths and weaknesses
Learn from setbacks and failures as well as successes
Seek mentorship from respected colleagues.
Consider the impact of nursing decisions on Hospital as a whole
Synthesize and integrate divergent viewpoints for the good of the organization.
Promote nursing management as a desirable specialty. Serve as a professional role model.
Establish mechanisms that provide for early identification and mentoring of staff with leadership potential.
Utilize change theory to plan for the implementation of organizational and unit changes.
Serve as a change agent, assisting others in understanding the importance, necessity, impact, and process of change.
Support staff during times of difficult transitions
Recognize one's own reaction to change and strive to remain open to new ideas and approaches.
Adapt leadership style to situational needs. 4. Professionalism A. Personal and Professional Accountability
Hold self and others accountable for actions and outcomes
Create an environment in which others are setting expectations and holding each other accountable B. Career Planning
Develop own career plan and measure progress according to that plan
Coach others in developing their own career plans.
Create an environment in which personal and professional growth is an expectation C. Ethics
Integrate high ethical standards and core values into everyday work activities
Create an environment that has a reputation for high ethical standards D. Advocacy
Role model the perspective that patient care is the core of Northern Light Sebasticook Valley Hospital's work.
Assure that the clinical perspective is included in the organizational decisions
Ensure that nurses are actively involved in decisions that affect their practice E. Active Membership in Professional Organization
Participate in at least one professional organization
Support and encourage others to participate in a professional organization.
Understands and analyzes financial reports. Takes action to improve financial performance.
Create budget(s) that accurately identifies resources needed to maintain quality standards.
Identifies ways to decrease waste
Establish procedures to assure accurate charging mechanisms
Educate patient care team members on financial implications of patient care decisions.
Understand what Northern Light Sebasticook Valley Hospital measures in order to balance the financial perspective
Uses corrective discipline to mitigate workplace behavior problems.
Champions a diverse workforce.
Formulate programs to enhance work-life balance.
Implement ergonomically sound work environments to prevent worker injury and fatigue.
Develop and implement bioterrorism, biohazard and disaster readiness plans
Interpret and evaluate employee satisfaction surveys.
Create a work environment that promotes retention and recruitment.
Implement and enforce a zero tolerance policy toward nurse to nurse aggression. Identify and eliminate all forms of workplace harassment. C. Strategic Management
Conduct SWOT and gap analyses. Develops and implements corrective strategies based upon results. D. Marketing
Analyze marketing opportunities. Collaborate with OMT, EMT, and Development to promote selected services. E. Information Management and Technology
Demonstrate competency in e-mail, outlook, common word processing, spreadsheet, and Internet programs
Recognize limitations and potential safety hazards of computer applications
Utilize hospital database management, decision support, and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems
Zealously advocate for IT improvements that decrease non-value added time clinicians.
Resist temptations to create paper fixes for IT concerns.
Recognize the utility of nursing involvement in the planning, design, choice and implementation of information systems in the practice environment.
Demonstrate awareness of legal and ethical issues related to client data, information, and confidentiality.
Performs additional duties as required or assigned.
Other Information:
BLS Required.
Competencies and Skills
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.
Credentials
Required Registered Nurse
Education
Required Bachelor's Degree
Working Conditions
Potential exposure to abusive and/or aggressive people.
Potential exposure to diseases or infections.
Potential exposure to hazardous materials.
Potential exposure to noise levels being uncomfortable.
Potential exposure to noxious odors.
Work with computers, typing, reading or writing.
Lifting, moving and loading 20 to 30 pounds.
Prolonged periods of sitting.
Prolonged periods of standing.
Prolonged periods of walking.
Potential exposure to very hot or cold temperatures.
Pittsfield, Maine, SVH, Rural Health Care, Kennebeck Valley
Position Dir- NursingLocation Req ID 82163
