Provider Service Coordinator

UnitedHealth Group • Ontario, CA • 2d ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Detail-oriented Administrative Assistant/Provider service coordinator to support our Independent Physician Association (IPA) operations. This role requires strong multitasking abilities, exceptional grammar and written communication skills, and a high degree of initiative and independence. Highly organized, proactive, and able to thrive in a fast-paced managed care environment.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3990 Concourse Avenue Ontario, CA.

We offer 2-4 weeks of paid training. The hours of the training will be aligned with your schedule. Training will be conducted onsite.

Primary Responsibilities:

Provide comprehensive administrative support to IPA Directors, Medical Directors, and Network Staff

Manage high-volume phone lines with professionalism and excellent customer service

Coordinate daily schedules and maintain multiple calendars; schedule and support key network meetings including PCP, JOC, and leadership meetings

Organize venues, prepare agendas, and coordinate presentation materials and related documentation

Manage monthly eligibility report distribution and capitation check processing, including mailing and tracking capitation deductions

Handle provider onboarding tasks, including system access, password resets, and inquiry support

Maintain health plan provider ID tracking and perform regular audits

Assist with provider contract documentation and system input

Facilitate network-wide notifications and oversee blast fax communications

Support provider education activities including orientations and office manager meetings

Compile and track provider quality performance data to support compliance and performance improvement

Collaborate with Provider Service Representatives on internal projects and assist with various provider network reporting needs

Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)

Intermediate level of proficiency with computers and Windows based programs including MS Word, Excel, Outlook, PowerPoint & Teams

Ability to work on any of our 8-hour shift schedules during our normal business hours from 8am - 5pm PST, Monday - Friday

Must be 18 years of age OR older

Preferred Qualifications:

2+ years of experience working in healthcare or managed care administrative support role

Experience working with health plans in a hospital, physician's office or medical clinic

Experience managing high call volumes and deliver exceptional service

Experience with data entry, document management, and scheduling tools

Clerical or administrative support background

Experience working in a call center

Soft Skills:

Strong written and verbal communication skills, with advanced grammar and spelling proficiency

Self-starter with the ability to work independently and anticipate team needs

Flexible and adaptable with a commitment to continuous learning and process improvement

Able to maintain professionalism and confidentiality in all aspects of work

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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