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Escalation Analyst

TEKsystems • Alpharetta, GA • 2h ago

Description

We are seeking to add on a skilled Escalations Analyst to work within a Regulatory & Compliance team.

Resolves 8+ tickets/cases daily

Cases come through Salesforce or CFPB portal, which is distributed to each escalation analyst's que

Will be tasked within taking a look at a dispute, to ensure consumer provided enough details

If information is missing, will be in charge of researching and also contacting the consumer to gain additional information

Once all information is received, will process the case or escalate to the legal team for further review.

The @types of dispute that typically come through include: bankruptcy, change of address, deed changes, claims, auto, policy insurance, etc.

Initiates disputes and drafting a detailed timeline and response for compliance approval

Reviews complaints and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues

Utilizes databases (MBSI, Salesforce) to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes meeting or exceeding the SLA set forth by FCRA

Ability to work in fast-paced environment while having strong written and oral communication skills good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines

Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers

Follows strict guidelines and SOP regarding various disputes

Additional Skills & Qualifications

Nice to Haves:

An individual that has legal experience- example of this could be a paralegal

Individual that comes from the banking or insurance industry

must have experience in a fast pace environment (must be able to articulate volume of cases/customers handled in prior roles)

experience communicating with attorneys around regulatory disputes is a huge plus

case disputes come from; Insurance companies (home, auto, and medical), Banks, government agencies. people in these lanes will be a preference

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Alpharetta,GA.

Application Deadline

This position is anticipated to close on Aug 29, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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