Welder Repair & Service Technician

ARC3 GASES SOUTH • Winston-Salem, NC • 1d ago

ABOUT US

Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.

JOB SUMMARY

The Welder Repair & Service Technician's primary function is to provide technical service, support and expertise for metalworking equipment for existing and potential Arc3 customers and Arc3's salesforce.

RESPONSIBILITIES

Possess a comprehensive knowledge of the welding and metalworking equipment Arc3 sells, how the equipment functions, how to troubleshoot and effectively repair it, and how Arc3's customers use the equipment so you can optimize that usage and earn "trusted expert" status.

Utilize strong product knowledge, technical, sales, and self-management skills to deliver exceptional value and a superior customer experience.

Help Arc3's customers generally improve their business operations by ensuring that their equipment is performing at optimal levels and they are using the right equipment in the most appropriate way to best accomplish their tasks.

Continuously diagnose customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.

Act with integrity and a sense of urgency, being reliable and persistent, and building long-term customer relationships.

Step in and perform any job to ensure uninterrupted, exceptional customer service, including assisting customers in the branch, as needed.

Always maintain a professional demeanor and appearance.

Maximize product knowledge and remain aware of industry trends.

Optimize repair and maintenance skills through continuous training as determined by you and your supervisor, including training at equipment manufacturer sites.

Maintain CST (Certified Service Technician) status through ongoing training with the major brands Arc3 represents.

Travel to designated branches weekly and make customer service calls as scheduled.

Be proficient at working with various tools and instruments including laptop interfaces, smart phone interfaces, voltage/multimeters, etc.

Always strictly follow Arc3's and its customers' safety policies and procedures, including OSHA's Lockout/Tagout procedures, and never risk your own or others' safety.

Troubleshoot, repair, and/or service Arc3-owned welding equipment, ironworkers, saws, cutting machines, etc.

Assist branches in assembling, installing, and delivering welding and metalworking equipment as needed.

Make and keep both internal and external appointments.

Promptly process customer warranty paperwork as needed.

Provide repair estimates as required.

Prepare delivery tickets correctly and submit them daily to the appropriate branch.

Update service and parts manuals as needed.

Maintain an appropriate inventory of repair parts for service vehicle and service shop.

Maintain and clean your service shop regularly.

Participate in inventory counts as needed.

Maintain all company required paperwork.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

High school diploma or equivalent required.

Technical education preferred. Examples include CST, welding engineering technician degrees, or other related engineering degrees, electronics or electrical degrees.

Certified Service Technician license preferred.

Minimum 2 years of mechanical, electrical, or electronics experience required.

Experience interacting directly with customers required.

Good driving record required.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Sitting, using arms and hands, seeing, hearing, reading, walking, driving.

Occasional lifting and moving.

Occasional handling of heavy materials (cylinders, boxes, etc.) up to 150 pounds, with or without accommodation.

Service shop, retail store, and gas distribution plant environments.

Daily driving to and from stores.

Equal Opportunity Employer. Disabled/Protected Veterans.

Similar Jobs

Technical Service Account Manager

Clean Harbors • Winston-Salem, NC • 5h ago

Management & Administrative

Clean Harbors is seeking a Technical Service Account Manager , that will hunt new business while maintaining current accounts. The individual is responsible for initiating sales in the region with a focus on new accounts...

5h ago

Go to Apply

Human Resources Intern (Summer 2026)(Onsite)

RTX Corporation • Winston-Salem, NC • 13h ago

Management & Administrative

Date Posted: Country: United States of America Location: HNC32: US096-Winston-Salem (Oak Plaza 190 Oak Plaza Boulevard , Winston-Salem, NC, 27105 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration S...

13h ago

Go to Apply

Armed Security Officer - Government Site

Allied Universal • Winston-Salem, NC • 2d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be pa...

2d ago

Go to Apply

Administrative Specialist II and Timekeeper

Novant Health • Winston-Salem, NC • 3d ago

Management & Administrative

Job Summary Administrative Specialist II/Timekeeper Provides clerical and data support for Directors of Nursing, Nurse Managers, Clinical Unit Leaders, and Clinical Shift Managers related to daily operations which may in...

3d ago

Go to Apply

2026 Operations Global Graduate Management Trainee

Reynolds American • Winston-Salem, NC • 3d ago

Management & Administrative

2026 Operations Global Graduate Management Trainee Winston-Salem, North Carolina BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World. To...

3d ago

Go to Apply

(USA) Exterior Services Technician

Walmart • Winston-Salem, NC • 3d ago

Management & Administrative

Position Summary... What you'll do... Join Walmart as a Landscape Technician and be part of a team committed to excellence in both our workplace and the community we serve. Apply today to embark on a fulfilling career jo...

3d ago

Go to Apply

Licensed Land Surveyor / Surveying Manager

Johnson, Mirmiran, and Thompson Inc. • Winston-Salem, NC • 4d ago

Management & Administrative

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,400 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and r...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Winston-Salem, NC • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Car Sales Manager

The Hertz Corporation • Winston-Salem, NC • 5d ago

Management & Administrative

A Day in the Life: Manage retail business including sales process, finance, and sales team. Assist in the management of all other store processes as needed and support omni-channel sales. Wage: $43,888/yr + Eligibility f...

5d ago

Go to Apply

Head of Customer Business Function

Siemens Energy • Rural Hall, NC • 1w ago

Management & Administrative

A Snapshot of Your Day Winston Technology Center's supports internal customers within the service operations, global supply chain to support the global fleet with high quality turbine components with right cost at right...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.