CSR Program Coordinator

FIRST MERCHANTS BANK NA • Columbus, OH • 14h ago

Description
First Merchants Bank is seeking a CSR Program Coordinator to join the team! This position will support the coordination and execution of internal programs, community initiatives, and CRA-related activities.
Essential Duties and Responsibilities:
CRA Program Support
Assist in identifying and tracking qualifying community development loans, volunteerism, and contributions for CRA eligibility.
Support the administration of Federal Home Loan Bank grant programs.
Coordinate CRA and Fair Lending meetings, including scheduling, minute-taking, and progress tracking.
Help maintain the CRA performance @context documentation, capturing the company's community engagement efforts.
Track progress toward meeting the company's goals under its Community Benefits Agreement (CBA).
Program Coordination & Task Management
Maintain project trackers and timelines for initiatives such as volunteer campaigns, wellness programs, and community partnerships.
Schedule meetings, take notes, and follow up on action items.
Ensure deliverables remain on track and stakeholders are aligned.
Internal Communications & Promotions
Draft and distribute newsletters, email announcements, Teams posts, and flyers for CSR and financial wellness events.
Collaborate with marketing and HR to ensure visibility and engagement across the organization.
Community Partner & Vendor Coordination
Coordinate logistics for donation pickups, volunteer events, and partner meetings.
Communicate with nonprofit partners to gather bios, logos, and other materials.
Track follow-ups and ensure partner needs are documented and addressed.
Platform Administration Support
Help set up new volunteer events, manage nonprofit partner profiles, and update user permissions.
Monitor for platform issues and escalate as needed.
Ensure data accuracy and system functionality.
Reporting & Operational Support
Pull reports from platforms like CyberGrants, Enrich, or AwardCo.
Clean and organize volunteer hour logs, contribution data, and participation metrics.
Assist in building PowerPoint presentations and summaries for reporting cycles.
Support the preparation and maintenance of community lending production reports.
Provide general administrative and analytical support to related departments as needed.
Assist in compiling data and insights that inform program performance and strategic planning.
To be successful in this position, we require the following:
Bachelor's degree OR associate degree/ two years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience)
Three years of banking experience
Strong organizational and time-management skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to learn and adapt to new software tools quickly
Excellent written and verbal communication skills
Detail-oriented with the ability to manage multiple tasks simultaneously
Team player with a proactive attitude
The following would be a plus:
Bachelor's degree in business, Communications, or a related field
Internship or volunteer experience in project coordination or administrative support
Familiarity with project management or CSR platforms (e.g., CyberGrants, Enrich)
Interest in or exposure to CRA, community development, or financial inclusion initiatives
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and h

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