Service Center Support PT

FedEx Freight Inc. • Mentor, OH • 1d ago

POSITION OVERVIEW:
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
ESSENTIAL FUNCTIONS:
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Verify and complete required documentation and reports
Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
Administer freight pick-up process, as required
Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
Make freight delivery appointments, as required
Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS
High school diploma or GED
Two years general office experience preferred
One year customer service experience, preferred
Previous transportation experience preferred
Strong phone and interpersonal skills
Ability to count and perform basic math, with or without a calculator
Strong written and verbal communication skills
Ability to comprehend the various FedEx service products to assist in determining customers' needs
Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
Typing/data entry skills
Ten-key skills preferred
PC experience with the ability to learn required computer systems/programs
Demonstrated time management, organizational and multi-tasking skills
Ability to handle confidential information
Ability to follow instructions and complete required training
Ability to work independently and/or as a team member
Ability to work in a fast-paced team environment
WORKING CONDITIONS:
Office/dock environment
Fast-paced; deadline oriented
Hours may vary due to operational needs
Preferred Qualifications: Shift Time: 1530 - 2100
Pay Transparency:
Pay:
Additional Details: Starting Rate of Pay: $18.68 / hour
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
Know Your Rights
Pay Transparency
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such em

Similar Jobs

Auto Care Center Service Manager

Walmart • Chardon, OH • 1d ago

Management & Administrative

Hourly Wage: $20 - $33 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

1d ago

Go to Apply

Fleet Services Regional Technician - East Coast

Austin Powder Co., Inc. • Beachwood, OH • 2d ago

Management & Administrative

FLEET SERVICES REGIONAL TECHNICIAN - EAST COAST Austin Technology is responsible for the effective and safe performance of our fleet of explosives delivery units throughout the United States and Canada. As a member of th...

2d ago

Go to Apply

Marketing Manager

Insight Global • Beachwood, OH • 2d ago

Management & Administrative

Job Description Key Responsibilities Event & Trade Show Marketing · Plan and execute end-to-end event strategies, including logistics, vendor coordination, and on-site activation. · Maintain and optimize a comprehens...

2d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Euclid, OH • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Customer Service Associate I

Dollar Tree • Highland Heights, OH • 3d ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

3d ago

Go to Apply

Customer Service Representative

Avery Dennison • Mentor, OH • 4d ago

Management & Administrative

Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we ser...

4d ago

Go to Apply

Customer Service Associate I

Dollar Tree • Willoughby, OH • 5d ago

Management & Administrative

5d ago

Go to Apply

Manager, Software Engineering

STERIS CORPORATION • Mentor, OH • 1w ago

Management & Administrative

Manager, Software Engineering Req ID: 50360 Job Category: Engineering Location: Mentor, OH, US, 44060 Workplace Type: Hybrid At STERIS, we help our Customers create a healthier and safer world by providing innovative hea...

1w ago

Go to Apply

Customer Service Associate II

Dollar Tree • Painesville, OH • 1w ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

1w ago

Go to Apply

Project Manager - Software Integration

STERIS CORPORATION • Mentor, OH • 1w ago

Management & Administrative

Project Manager - Software Integration Req ID: 50306 Job Category: Information Technology Location: Mentor, OH, US, 44060 Workplace Type: Remote At STERIS, we help our Customers create a healthier and safer world by prov...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.